Careers at UMass Amherst

Accreditation Coordinator

Apply now Job no: 503455
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean - Isenberg School
Union: PSU
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under the direct supervision of the Associate Dean of Finance and Administration in the Isenberg School of Management, the Accreditation Coordinator will oversee all aspects of the school’s accreditation processes and respond to University and Trustee requests under the Educational Effectiveness Plan (EEP) and the Academic Quality and Development (AQAD) process. The position will design and manage assurance of learning (AoL) implementation and programmatic assessments; liaise with accreditation personnel and executive decision-makers in the Association to Advance Collegiate Schools of Business (AACSB) international headquarters; represent Isenberg at national and international AACSB meetings; maintain accurate classifications of faculty qualifications; draft and prepare formal accreditation reporting; and coordinate periodic maintenance of accreditation visits. A major component of this strategically significant role is to ensure alignment and compliance with accreditors’ standards and interpretations. 


Essential Functions

  • Manage all mission-critical processes associated with the school’s AACSB (Business and Accounting) and Accreditation Commission for Programs in Hospitality Administration (ACPHA) (Hospitality and Tourism Management) accreditations. Maintain confidential databases of program reviews; collect, analyze, and report assessment data; monitor curriculum mapping, mission alignment, and gap analyses; collect and manage all data associated with faculty qualifications; prepare and distribute other assessment- and accreditation-related materials. Promote transparency throughout the accreditation processes, and encourage best practices to foster continuous improvement. Ensure timely execution of all accreditation related activities by maintaining assessment/accreditation calendar including report writing and evaluation timelines. Coordinate and oversee all aspects of periodic site visits, including direct interface with external deans and/or other members of the external review teams.
  • Manage all school-wide Assurance of Learning (AoL) program activities by reviewing and improving all aspects of the AoL processes. Work directly with faculty to coordinate data collection for programmatic assessment each fall, spring, and summer, ensuring measurement based on updated assessment schedules and rubrics. Analyze, report, and monitor continuous improvement of student success outcomes associated with the school’s publicly articulated learning objectives. Manage the school’s “closing the loop” activities by working with faculty and staff to implement and assess necessary AoL-driven and faculty-approved pedagogical, curricular, and system changes.
  • Serve as the school’s public point of contact for all accreditation related activities. Represent Isenberg in university-level processes (e.g., EEP) and liaise with the Provost’s office to ensure seamless integration with university policies and procedures (e.g., AQUAD). Manage nuanced and politically sensitive relationships with key executive decision-makers in the accreditation agencies’ international headquarters.
  • Consult with the Isenberg and departmental curriculum committees, participating as a non-voting member and drafting/reviewing reports for committees meetings.
  • Attend AACSB AoL and assessment seminars, workshops, and conferences. Represent Isenberg in conference panels and other high-visibility fora, and disseminate information and knowledge gathered at those events to ISOM faculty and staff.


Other Functions

Perform other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s Degree with four years of direct experience working with regional and national academic accreditation processes.  A Master's Degree may be substituted for two years of the required experience.
  • Experience working in large and culturally-diverse population. 
  • Demonstrated ability to manage a high volume, complex, and time-sensitive process timeline.
  • Demonstrated ability to interface effectively in nuanced, confidential, and executive-level communication with multiple internal and external organizational stakeholders.
  • Must excel in oral and written communications, have strong organizational and interpersonal skills, and exhibit high levels of database proficiency.
  • Ability to collect, analyze, and report on complex academic data associated with program accreditation.
  • Skill in small group presentations, awareness of confidentiality issues, ability to take initiative, and ability to work both independently and collaboratively with various internal and external personnel.
  • Experience in metrics design and a knowledge of metrics tools especially Excel and Tableau.
  • Understanding of FERPA, Title IX, and all University Academic Rules and Regulations.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • PhD in psychology, education or other relevant field.
  • Two years of direct experience working with AACSB processes.


Physical Demands/Working Conditions

Typical office environment activity. 


Work Schedule

  • Monday-Friday 8:30am-5:00pm
  • Required to work some nights and weekends, plus travel.


Salary Information

Level 27

PSU Salary Ranges


Special Instructions to Applicants

Please submit cover letter, resume, and three professional references by November 8, 2019 to ensure consideration.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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