Careers at UMass Amherst

Director of Human Resources - University Without Walls (UWW)

Apply now Job no: 503825
Work type: Staff Full Time
Location: UMass Amherst
Department: Online Education
Union: Non-Unit Exempt
Categories: Human Resources

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under the direction of the Director of Finance and Administration, the Director of Human Resources oversees all human resources functions for University Without Walls (UWW) on the UMass Amherst campus and ensures uniform compliance with legal and regulatory requirements and University policies, practices, and procedures. The Director guides UWW on all aspects of human resources management, including, but not limited to, faculty and staff search processes, strategic planning, training programs, and professional development. In addition, the Director represents UWW in employee grievance matters, serves as UWW's primary human resource liaison to the Office of the Provost and the Office of Human Resources, and has signature authority.


Essential Functions

  • Works with senior personnel throughout UWW to analyze organizational structures and staffing patterns, evaluate options to increase effectiveness and efficiency, develop staffing projections, identify immediate and long-term human resources needs, and ensure optimal utilization of existing positions. Provides UWW Director of Finance and Administration with information on personnel actions that might affect budget projections as requested. Advises supervisors on the writing of clear, accurate, and results-oriented job descriptions and oversees all classification requests.
  • Develops collaborative working relationships with central HR. Serves as the liaison between UWW and the Provost's office, Compensation, Equal Opportunity, Labor Relations, Payroll, Benefits, unions and various other offices on campus.
  • Maintains knowledge of and ensures adherence to University, state, and federal human resources laws, policies and procedures as well as collective bargaining agreements relevant to UWW. Ensures that personnel actions are done in accordance with established campus policies, procedures, and guidelines. Communicates policy changes to the senior personnel and staff and ensures changes are implemented on schedule.
  • Advises the UWW leadership team on all classification and compensation policies, guidelines, and procedures. Provides search committee members with guidance and training on relevant recruitment processes. Designs and manages the faculty and staff on-boarding process and training.
  • Ensures that managers have the tools and information needed to properly supervise their employees. Ensures compliance with annual faculty and staff review process and requirements. Provides advice on how to communicate work expectations, establish performance goals, and conduct performance appraisals. Advises managers on how to document performance or other issues and how to follow the progressive discipline process. Ensures appropriate procedures followed in disciplinary matters.
  • Manages personnel deadlines, creates and manages databases and other tracking tools for monitoring all personnel actions. Reviews and approves all personnel paperwork such as requisitions, search records, offer and acceptance forms, personnel action forms, reappointments, leaves, etc. on behalf of senior administrators. Compiles and analyzes HR data. Safeguards and maintains confidential personnel records on behalf of UWW.
  • Serves as the UWW primary liaison with the Labor Relations office. Responsible for interpreting all university or union policies related to personnel actions. Has principal responsibility to manage compliance with collective bargaining provisions. May represent UWW leadership in contract negotiations.
  • Serves as point person for staff who have inquiries or concerns about terms, benefits, or conditions of employment. Counsels, advises, and assists managers on ways to identify, address, and facilitate solutions for employee issues.
  • Assists in procedures to resolve grievances or employee complaints. Coordinates due process hearings and works with Labor Relations, Union Representatives, Managers, and Employees to resolve any issues including the compensation and classification issues. May represent the senior personnel in settlements with unions.
  • Works to create a diverse and inclusive workplace for all faculty, staff, and students. Ensures that all personnel practices are valid and reliable, and do not have adverse impact on minority groups. Works collaboratively and effectively to promote teamwork, diversity, equality and inclusiveness.


Other Functions

Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications Licensure)

  • Bachelor’s degree in Human Resources, Business/Public Administration, or related discipline.
  • Five years of diverse experience in human resources and personnel administration.
  • Knowledge of best practices in human resources, compensation and performance management. 
  • Working knowledge of state/federal employment laws.
  • Excellent interpersonal skills and ability to interact effectively and work productively in establishing and maintaining harmonious working relationships with a diverse population of employees and students. Strong service orientation that demonstrates proactive relationship building and customer-focused problem solving.
  • Demonstrated leadership abilities, management skills, and supervisory experience.
  • Commitment to inclusion and awareness and understating of diverse thought, cultures, race, gender, and other differences. Commitment to employee development and engagement.  
  • Ability to think innovatively, take initiative, work independently, manage multiple proprieties, follow though and meet deadlines.
  • Excellent written and oral communication skills, including presentation skills.
  • Proven competence with spreadsheets, word processing, electronic calendars, and central data bases i.e., Page Up, Excel, etc.
  • Ability to exercise extreme discretion and judgment in matters of a sensitive or confidential nature.
  • Experience with organizational development and employee training.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications Licensure)

  • Master’s degree in Human Resources, Business/Public Administration, or related discipline.
  • Experience working in a unionized and/or higher education environment.
  • Certification from the Society for Human Resource Management (SHRM-CP or SHRM-SCP) or the HR Certification Institute (PHR or SPHR).


Work Schedule       

Monday-Friday, 8:30 a.m.-5:00 p.m., may include some nights and weekends


Salary Information

Salary commensurate with skills and experience.


Special Instructions to Applicants

please submit a cover letter, resume and contact information for three professional references. Review of applications will begin December 9, 2019. Search may remain open until a suitable candidate pool has been identified.  


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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