Careers at UMass Amherst

Undergraduate Programs Assistant (Clerk IV) - CICS

Apply now Job no: 503843
Work type: Staff Full Time
Location: UMass Amherst
Department: Computer Science
Union: USA/MTA
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Supports the Undergraduate Program Manager with the coordination of the College of Information and Computer Sciences’ multiple undergraduate academic programs.  


Essential Functions

  • Communicates with students directly about program or procedural updates. Provides specific guidance to students regarding pre-registration, course add/drop, holds, and the honors program. 
  • Processes and approves course enrollment override requests. This includes reviewing justifications and prioritizing applications with the greatest need. Suggests increases to enrollment limits on specific classes if needed and if the faculty member can accommodate the additional students.
  • Processes and tracks applications to become a Computer Science or Informatics major. Processes major changes in SPIRE. Prepares concentration proposals for review by the UPD. Processes minor intent forms and monitors each minor’s progress through the completion of their requirements.  Adds the minor credential to each student’s official record once complete.
  • Prepares and processes Transfer Credit Evaluations (TCE) and maintains data in databases.
  • Tracks independent study data and produces reports as needed.
  • Imports data from online forms to the appropriate databases and confirms that the data provided is accurate. Collects data to be used to plan future outreach efforts as existing programs grow or new programs are added. Maintains student databases related to specific topics, such as citations, deans lists, etc. to be used for publications in College newsletters and aid in future scholarship decisions. In conjunction with the College’s Data Analyst, analyzes data and provides recommendations to the Undergraduate Program Manager (UPM), the Undergraduate Program Director (UPD), and the Chair of the Faculty.
  • Creates and modifies online student forms as policies change or new programs are added. Updates the College’s web pages using HTML and Drupal.  These updates include editing text, graphics, and links.
  • Responds to inquiries from the general public regarding the College’s undergraduate programs and refers more complex inquiries to the proper individual.
  • Coordinates undergraduate events such as orientations, picture day, etc. This includes creating event flyers, announcing the events via email, creating atrium displays, and updating calendars and event web pages. Helps the College’s Event Coordinator plan undergraduate commencement.


Other Functions

  • Performs related duties as assigned or required to meet Department, College, or University goals and objectives.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public University-related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • High School diploma or equivalent.
  • Ability to arrive on time each day in order to maintain the office hours required for this position.
  • Strong interpersonal skills with the ability to interact effectively, and create and maintain harmonious relationships within the academic programs team, the College, and across the University with a diverse population of staff, faculty, students, and off-campus constituents. Ability and willingness to work with a diverse student population and contribute to their success.
  • Strong written and verbal communication skills. Ability to write concisely, express thoughts clearly, and develop ideas in a logical sequence.
  • Independent initiative. Must have the ability to stay on task and work productively with a minimum amount of supervision or guidance. Willingness to take on a variety of tasks related to the successful operation of the academic programs. The ability to adapt and work effectively as the College and academic programs team grows.
  • Strong organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.
  • Ability to exercise sound judgment and maintain confidentiality. The ability to think through problems, organize and seek out data/information, identify key factors and underlying causes, and generate solutions.
  • Strong computer skills including at least intermediate expertise with:
    • Email
    • Calendar systems such as iCal, Outlook, or Google
    • Word processing software such as Microsoft Word or Google Docs
    • Spreadsheets such as Microsoft Excel or Google Sheets
    • Databases such as Microsoft Access or FileMaker


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience in academic program administration or a related field. 
  • Experience with SPIRE.
  • Experience redeveloping workflow processes by creating web-based or other electronic forms.
  • Experience updating layout and functionality of databases such as FileMaker Pro.
  • Experience updating webpage text, graphics, and links using HTML or Drupal.


Physical Demands/Working Conditions

Typical Office Environment


Work Schedule

M-F 8:30 am-5:00 pm  (37.5 hours per week) 

May be required to work some nights and weekends.


Salary Information

Grade 13


Special Instructions to Applicants

Please attach a resume, cover letter, and the names and contact information for three (3) professional references.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.



Advertised: Eastern Standard Time
Applications close: Eastern Standard Time

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