About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
The Mac Administrator configures, maintains, and supports computer systems, iOS devices and software applications that provide mission critical services to the students, faculty and staff in IT computer classrooms, departmental computer labs and the Learning Commons. Under the direct supervision of the Associate Manager of IT Computer Classrooms, the Mac Administrator also recommends new technologies and participates in the implementation process and special projects, while working collaboratively in a team environment.
- Install workstation peripherals and setup software and the operating system to allow workstations to connect to the University network and computing resources.
- Perform system imaging, data recovery and workstation lifecycle maintenance.
- Troubleshoot, repair and upgrade mission critical MAC and PC workstations and peripherals.
- Diagnose and troubleshoot connectivity problems including, but not limited to, problems involving network operating systems, applications, servers, printers, workstations, and cabling.
- Troubleshoot, install, and upgrade software applications and operating systems on network attached workstations.
- Monitor and tune workstation performance.
- Ensure compliance with security standards and practices to protect against system vulnerability.
- Keep current with information security practices, common attack vectors, established and emerging network standards and protocols, server operating systems, MAC and PC operating systems, software applications, hardware platforms and peripherals, and Industry certifications.
- Stay abreast of current hardware, software, and service technology trends and assessing their usefulness and appropriateness to the campus. Participate in design, planning, and installation of classroom equipment, furnishings, and services.
- Accurately create, document, and record procedures and work performed.
- Provide professional coaching and training to student workers.
- Perform other related duties as assigned.
- One (1) year of professional experience in hardware, software, operating systems and/or network troubleshooting and configuration.
- Experience in meeting the demands of complex production-oriented environments where timeliness and availability of information is considered critical.
- Ability to work effectively to resolve problems under stressful conditions where the rapid restoration of normal operations is critical.
- Must have excellent communications skills, both written and oral and consultation skills providing accurate communication to non-technical individuals on technical matters. Must possess ability to converse well in person and by telephone.
- Experience with creating and deploying MAC OS and Microsoft Windows image creation and deployment.
- Attention to detail, ability to follow detailed instructions and make independent judgments, and strong technical analytic abilities.
- Ability to pass Criminal Justice Information Systems (CJIS) background check.
- Associate or Bachelor’s degree (in an IT related field of study) is preferred.
- Experience with administration of operating systems including Mac OSX using Jamf and Munki is preferred.
- Experience working with multiple computer systems in a networked client/server environment preferred.
- Working knowledge of the management of shared resources in a networked environment and security management preferred.
- Experience in configuration and maintenance of network client software and operating systems and software/hardware trouble shooting preferred.
Monday to Friday 8:30 am to 5:00 pm. 37.5 hours per week. Some off-hour/weekend work may be required to respond to critical computer classrooms problems.
Special Instructions to Applicants
Please submit with your application, a resume, cover letter and contact information for three (3) professional references in order to ensure consideration; applications will be accepted until the position has been filled.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.