Careers at UMass Amherst

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Business Services Representative - Brockton, MA

Apply now Job no: 510848
Work type: Staff Full Time
Location: Boston, UMass Amherst
Department: UMDI-MassHire Greater Brockton
Union: PSU
Categories: Career Services

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The MassHire Greater Brockton Career Center is a non-profit One-Stop Career Center that is managed by the University of Massachusetts Donahue Institute (UMDI) and is overseen under charter with the MassHire Greater Brockton Workforce Board.  The MassHire Greater Brockton Career Center is located in downtown Brockton and provides employment and training services to businesses and job seekers. 

The Business Services Representative is responsible for developing, offering, and delivering the very highest quality business services and is the key link between area businesses and the job seekers of the MassHire Greater Brockton Career Center. They work directly with public and private businesses to identify employment opportunities, introduce the businesses to the services and programs available to them through the MassHire Greater Brockton Career Center, coordinate business related programs, and assist with making connections between business needs and available job seeker talent.  This position helps the MassHire Greater Brockton Career Center balance traditional labor exchange services with strategic talent development.


Essential Functions

  • Provide a direct link between the business community and the talent pool of area job seekers, ensuring a job driven milieu and the satisfaction of business talent acquisition needs.
  • Establish a close working partnership with the businesses and public, private and educational institutions in the greater Brockton area. This will occur both as individual partnerships and a broader engagement strategy of engaging industry sectors.
  • Implement Recruitment Solutions Initiative policies and procedures with respect to fulfillment of business needs by developing the pool of qualified job seekers and matching them to the opportunities.
  • Visit businesses and provide information and technical assistance on programs available to them and assist with implementation as appropriate.  These programs include talent acquisition and training (job postings, recruitments, on-the-job trainings), Workforce Training Fund, Safety Grants, the Work Opportunity Tax Credit, Trade Assistance Act, Workshare, and Rapid Response services.
  • Maintain all pertinent information on businesses, and the types of jobs they offer. Provides re-employment services to customers in groups and individually, generates referrals to other agencies, work closely with other staff to ensure smooth delivery of comprehensive services and activities. 
  • Ensure employment and other opportunities offered by area businesses are available to job seekers, and that the broadest possible talent pool is established for each position.  Both directly and through Career Specialists and partnering agency direct service staff, the Business Services Representative will assist customers in accessing job search information utilizing all available media.
  • Conduct technical assistance and specialized workshops, both to businesses and job seekers.
  • Provide qualitative feedback to Center staff about business needs and gaps in training/skill development that they gather to supplement the quantitative LMI data available through the MasssHire Greater Brockton Workforce Board and other database resources.  By ensuring the voice of the business is heard when making programmatic and operational decisions, this position plays a key role in ensuring the Center is demand driven.
  • Conduct job development, identifying potential job opportunities based on job seeker talent pool.
  • Conduct extensive on-site outreach to area businesses to ensure they understand the opportunities and programs available to them through partnering with the MassHire Greater Brockton Career Center and the Business Services unit.  Use these visits to create or build on collaborative partnerships with the business community.
  • Act as a conduit for businesses who are seeking talent.  In this role the Business Services Representative will partner with the business to assess their needs and create a carefully crafted job-order.  This job order is shared electronically with the entire team.  To ensure a sufficient number of quality referrals, the Business Services Representative will regularly meet with Career Specialists and direct service staff from partnering agencies to further clarify the businesses’ needs and to assess and refer the available talent pool. 
  • Maximize Business Services Unit efficiency by evaluating employment opportunities and providing MassHire Greater Brockton Career Center Business Services resources through tiered levels of service.  This system ensures that all businesses and employment opportunities receive their due attention from the MassHire Greater Brockton Career Center, but that the most resource intensive interventions are reserved for those opportunities likely to make the largest impact on established performance outcomes. (e.g. opportunities with higher wage rates, full time employment, permanent positions, availability of benefits etc.).
  • Employ a proprietary job matching database to coordinate referrals from the available talent pool and ensure neither employment opportunities nor job seekers “fall through the cracks.”
  • Develop and maintain a database of business information for use in labor market analysis and employment trends.
  • Track all job orders for timeliness and results of referrals using the MOSES database.
  • Outreach to the business community through participation in organizations such as the Chamber of Commerce, and the Local Workforce Board.
  • Assist with the compilation of all necessary data for entry into the MOSES MIS system. Use MOSES Crystal Reports to access data and outcomes, allowing data to drive decision making.
  • Conduct trainings, technical assistance, and workshops for businesses and job seekers whose topics are driven by business needs and talent-pool-gaps.  This functional area may include the generation of content and materials, the accumulation of required resources, as well as the actual conduct of the training/workshop.
  • Recruit businesses via site visits, email, direct mail, cold call, referral, or other methods to utilize the services of the MassHire Greater Brockton Career Center.


Other Functions

  • Work in a highly integrated, multi-organizational center. This will require extensive cross training to allow more effective collaboration and providing coverage for other team members as required.  This collaboration includes the seamless integration of partnering agencies to the Business Services processes.
  • Participate in business unit and UMDI-wide initiatives as required.
  • Perform other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree. Degree requirement may be waived in lieu of three (3) years of demonstrated, proven ability and experience.
  • Knowledge of the Workforce Development System and the business community.
  • Excellent interpersonal skills.
  • Strong organizational and communication skills. 
  • Ability to work independently and as part of a team. 
  • Access to reliable transportation and willingness to use private auto in day to day assignments.
  • Ability and flexibility to work with all customers, regardless of age, ethnicity, gender, socio-economic status, or disability.
  • Ability to work flexible hours with some evening and possibly weekend hours required.
  • Must have the flexibility to travel on an as-needed basis within Massachusetts.
  • Ability to move and transport supplies up to 20 pounds.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Ability to speak, read and write in other additional languages preferred. Languages preferred include but are not limited to: Spanish, Cape Verdean, Haitian/Creole, and Portuguese.


Physical Demands/Working Conditions

  • Multiple hours in stationary position, using office equipment and computers, attending meetings, working closely and collaboratively with others.
  • Environment is a busy, open office area with multiple interruptions and requests for assistance.
  • The physical/mental demands and work environment factors described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Additional Details

  • This position is funded by grants and/or contracts, and is contingent upon funding.
  • No relocation assistance provided.
  • This is a full time benefited position.
  • This position is located in Brockton, MA.
  • Applicants who are not authorized to work in the U.S. will not be considered.
  • Any job offer is specifically conditioned upon the potential candidate consenting to and successfully completing a background review.


Work Schedule

Standard full time work schedule consisting of five eight-hour days and 40 hours each workweek.  Work performed in addition to the regular work hours may be necessary and may require a change in availability at specific times to accommodate for variations in work demands.


Salary Information

PSU Salary Level 25

PSU Salary Chart


Special Instructions to Applicants

Along with your application, please submit a resume, cover letter, and contact information for three professional references.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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