Careers at UMass Amherst

Director of IT - College of Information & Computer Sciences

Apply now Job no: 516007
Work type: Staff Full Time
Location: UMass Amherst
Department: Computer Science
Union: PSU
Categories: Computer & Information Technology, College of Information & Computer Sciences

About UMass Amherst 

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. 


About the Manning College of Information and Computer Sciences 

The Manning College of Information and Computer Sciences (CICS) is home to a U.S. News & World Report top-twenty ranked computer science graduate program. Today, CICS has 86 faculty, including 36 new faculty hired in the past five years.  Our faculty includes 44 Fellows of the ACM, AAAI, AAAS, IEEE, and similar societies. Research funding from industry and government exceeded $22 million in the past year. The college maintains significant research collaborations with more than 50 industry-leading technology companies. Its affiliated research centers include the Center for Intelligent Information Retrieval, Center for Data Science, Center for Smart and Connected Society, Center for Knowledge Communication, Computational Social Science Institute, and Cybersecurity Institute. The college offers a world-class education, with 281 PhD students, 396 MS students, and 1732 undergraduate computer science and informatics majors. United by a revolutionary vision for computing research, education, and outreach—Computing for the Common Good—the CICS community seeks applicants who will contribute to the college’s collegial, inclusive environment.  


About the College’s IT Group 

The College of Information and Computer Sciences’ IT group supports over 1,000 computer systems connected to a Gigabit switched network. It maintains a state-of-the-art wired and wireless network with connections to the campus network backbone.  The computing environment is primarily made up of UNIX systems along with a large number of Macintosh and Windows systems. Computer Science services are supported by multiple virtual server environments in high availability configurations, supporting around 25 virtual machines. Additionally there are approximately 50 research group servers including several Hyper-V and Xen virtual environments. Also supported are 5 large Clusters of Linux systems, the most accessible one consisting of 3,364 cores with a file system over 400TB. Additional details can be found at


Job Summary 

The Director of Information Technology (IT) is responsible for directing comprehensive IT services and general infrastructure in support of all research, teaching, and other initiatives in the Manning College of Information & Computer Sciences (CICS). The Director supervises a large team of computer support staff responsible for maintenance of computer hardware, software, networking, security, and other equipment and infrastructure in all CICS buildings. The Director is responsible for making critical policy decisions and overseeing the implementation of those policies. They ensure the IT team provides a high level of customer service at all times.   


Essential Functions 

  • Directs the College’s IT group in all aspects of information technology support. This includes, but is not limited to hardware, software, Unix, networking and computing infrastructure, remote device management, security and compliance, and high-performance GPU and clusters. 
  • Ensures CICS’ IT group provides exemplary support and training to all College faculty, staff, and students. Solicits feedback, monitors efficiency, and implements improvement plans when needed. Provides guidance to the IT group when there are unique or challenging issues that arise that they can’t resolve independently. 
  • Has primary financial responsibility for running a specialized computing facility and IT services cost center. Creates annual budgets, sets rates for IT services on an annual basis, and oversees billing for IT services.  
  • Directs all technology equipment purchases for the College. Periodically conducts an internal needs assessment and makes recommendations to the Associate Dean of Computing and Facilities regarding maintenance, purchase, and relocation/disposal of equipment. Provides recommendations on how to incorporate emerging technologies. 
  • Oversees the configuration, testing, and administration of security for all College systems. Makes critical IT policy decisions for the College and ensures that we comply with applicable state and federal laws and regulations as well as university policies and procedures.  
  • Stays current and makes recommendations to the College and University IT for needed resources to maintain compliance. 
  • Directs the operation and maintenance of video conferencing, classroom technology, computer lab, and distance learning systems located in College buildings. 
  • Develops and maintains licensing agreements for research and educational applications and manages shared licenses for the College. 
  • Represents the College at meetings with the University’s IT group.  


Other Functions 

  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy. 
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration. 
  • Understands and contributes to implementation of College and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity. 
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others. 
  • May assist the Associate Dean for Computing & Facilities on facilities and space requests including the determination of space needs based on the expansion or changing needs of groups, labs, or individuals. May assist the Associate Dean in overseeing the purchase, assembly, and installation of new furnishings for the College as new buildings, offices, and labs are designed and constructed.  
  • Performs related duties as assigned or required to meet College, Executive Area/Division, and University goals and objectives. 


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

  • A Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field and seven (7) years of senior management or director level experience directing an IT team of at least 5 full-time employees. A Master’s degree or PhD in Computer Science, Information Technology, Engineering, or a related field may be substituted for two (2) years of the required experience.  
  • Experience and leadership with planning, developing, operating, and sustaining IT services to be assimilated, integrated, and introduced in alignment with a large organization’s strategic goals. 
  • Experience with managing a large IT budget. 
  • Demonstrated ability to manage strategic projects and work successfully under deadlines and work productively with a minimum amount of supervision or guidance. 
  • Strong interpersonal skills with the ability to interact effectively, and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents. 
  • Willingness to take on a variety of tasks related to the successful operation and administration of the College with the ability to work effectively under pressure. 
  • Strong written and verbal communication skills. Ability to communicate technical concepts in non-technical language so all College constituents can understand. 
  • The ability to think through problems, organize and seek out information, identify key factors and underlying causes, and generate solutions or resolve discrepancies. 
  • Ability to exercise sound judgment and maintain confidentiality. 
  • Strong computer skills including advanced expertise with:  
    • Operating systems (Linux, Windows, MacOS) and system administration.  
    • Wired and wireless network technologies and network management. 
    • Cloud computing and virtualization for IT services. 
    • Web applications and databases such as FileMaker or Microsoft Access. Ability to collect data from multiple sources and create new reports that add value to program goals. 
  • At least intermediate expertise (advanced expertise preferred) with: 
    • Email and web servers. 
    • Calendar systems such as iCal, Outlook, or Google. 
    • Modern desktop applications such as Microsoft Office applications and data backup.  
  • The ability to monitor and stay up-to-date on emerging trends, standards, protocols, and developments in information technology, particularly in higher education.  


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

  • Experience working in an IT role within Higher Education. 
  • Experience working in an IT role at a large research university or organization. 


Physical Demands/Working Conditions 

  •  Typical office environment. 


Additional Information

The University offers an attractive benefits package for PSU members, including retirement.


Work Schedule 

  • Monday - Friday, 37.5 hours per week. 
  • Required to work some nights and weekends. 


Salary Information

Level 32

PSU Hiring Ranges


Special Instructions to Applicants

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. We encourage applicants to include a paragraph in their cover letter or a separate brief statement that speaks to their commitment to supporting a diverse and inclusive College community. The search will remain open until filled.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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