Careers at UMass Amherst

Dining Room Attendant (Northeast Cafe)

Apply now Job no: 517560
Work type: Staff Full Time
Location: UMass Amherst
Department: Northeast Cafes
Categories: Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Assists in preparation and serving of food and beverages and maintains cleanliness and sanitation standards for food service establishment. Assists with creating and maintaining records. Incumbent performs cash handling duties and deposit of daily receipts and supervises personnel assigned to the unit.


Essential Functions

  • Prepares foods and beverages using standard recipes for the purpose of customer consumption. 
  • Uses manual and mechanical food service equipment to supply product for the consumption of customers.
  • Uses standard forms and procedures to request supplies and equipment needed in the operation of the assigned area. 
  • Provides customer service by displaying and explaining product, making sales transactions using a POS system, and providing general café information.
  • Supervises and assists in the cleaning and maintenance of equipment and work areas to maintain sanitation standards.
  • Supervises student employees in the assigned work area and trains new employees according to departmental procedures.  
  • Sets operation up for daily business.
  • Assists with inventorying of product and food storage using standard forms and procedures to account for all stock and the proper storage of products; ensures proper rotation of inventory.
  • Stores foods in sanitary storage areas and at proper temperature to prevent spoilage, keeps logs relevant to cleaning, storage, and waste.


Other Functions

  • May requisition food using standard forms and established procedures.
  • May assist in the evaluation and scheduling of employees.
  • May secure the assigned area(s) at the close of operations.
  • Performs related work as required.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • At least one (1) year of food service experience in a hotel, restaurant, cafeteria or catering operation. A diploma or certificate from a trade, technical or vocational school with a major in culinary arts or food services may be substituted for the required experience.
  • Working knowledge of methods, materials, tools and equipment normally used in food handling and storage.
  • Working knowledge of food service sanitation procedures.
  • Working knowledge of cash handling and related equipment used in cash handling including cash registers and calculators.
  • Ability to follow oral and written instructions.
  • Ability to supervise employees giving oral and written instructions in a precise and understandable manner.
  • Ability to maintain accurate records and make reports.
  • Ability to stand for prolonged periods of time.
  • Ability to lift and carry heavy objects.
  • Ability to work independently and with minimal supervision.
  • Ability to work varied shifts and irregular hours including weekends, holidays, and nights.


Physical Demands/Working Conditions

Requires the ability to balance, carry, push, pull, stand, bend, reach, twist, lift and perform repetitive movements.


Additional Details

This position is designated as essential personnel.


Work Schedule

  • Varies depending on dept. needs; may require weekends and holidays.
  • 40 hours per week.
  • 35 week minimum.


Salary Information

Grade 08


Special Instructions to Applicants

Please complete online application and provide contact information for three (3) professional references to ensure consideration. 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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