Careers at UMass Amherst

Old Chapel Assistant Manager

Apply now Job no: 520818
Work type: Staff Full Time
Location: UMass Amherst
Department: Community Rel & Univ Events
Union: PSU
Categories: Public Relations, Marketing, Communications, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Old Chapel serves as an anchor for the campus community and members of the public. The Old Chapel Assistant Manager is responsible for executing events with high expectations of success and service excellence, in a fast-paced high-end events venue.  Reporting to the Old Chapel Manager (OCM), the Assistant Manager excels at being multidisciplinary and is comfortable performing a variety of tasks needed to ensure exceptional events.


Essential Functions

  • Assists the OCM with the scheduling, planning and execution of high-end events and activities held in Old Chapel. Ensures all events promote a positive image of the campus and reflect the brand, values, and culture.  
  • Participates in meetings with the OCM and clients to discuss event goals, schedule, budget.  Schedules and performs client walkthroughs explaining spatial functions.
  • Responsible for pre-event run-throughs ensuring production and room set up, audio visual equipment and any other elements of the event is placed as planned and working properly.
  • Assists and/or serves as the on-site production manager at assigned event or activity.  Ensures everything is clean, organized and runs smoothly, coordinating the setup, speakers' presentations, entertainment, and operating audio-visual equipment (mics, video wall, lights, projector) during the event.
  • Responsible for handling any unexpected situations or emergencies that may arise during the event. Rapidly exercises judgment to problem solve under undesirable situations as needed including protests, medical emergencies, security matters. 
  • Accountable for opening and closing procedures to safely secure the building to provide a safe environment for clients and guests.
  • Fosters relationships with on and off campus partners and communicates effectively with campus partners to ensure delivery of products and services on time and within event’s specifications.
  • Works closely with key offices across campus (Auxiliary Enterprises, IT, Physical Plant, etc.) to strengthen collaboration and communication surrounding university events held at Old Chapel to better leverage resources and develop and update shared protocols and procedures for departments hosting events.
  • Assesses Old Chapel building related matters including, wear and tear, technology, and lighting.   Works with campus partners to ensure the adherence to health and safety regulations, integrity of Old Chapel in areas relating to internal and external maintenance and upkeep.
  • Schedules and manages student employees.
  • Assists and supports the overall work of the CRUE office. Works in close collaboration with CRUE event managers with the execution of a wide range of high-level events both on and off campus. Participates at events as needed.
  • Ensures that the campus’s commitment to diversity and inclusion is represented in all university events.


Other Functions

Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree with two (2) years of event or hospitality experience.
  • Excellent organizational, interpersonal, and detail-oriented skills.
  • Outgoing nature and willingness to assist guests and clients. 
  • Ability to independently set priorities, plan, organize, coordinate and direct multiple, concurrent projects and complex tasks.
  • Ability to utilize independent judgment and manage sensitive and/or confidential information with discretion.
  • Required to work some nights and weekends.
  • Proficient technical skills to switch between Mac and PC systems as needed and work within Microsoft and Google Workspace.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Strong technical and audio skills with the ability to run and troubleshoot a complete sound system (training provided). 


Physical Demands/Working Conditions

  • Typical Office Environment.
  • Ability to lift 15-20 lbs. as needed to support event setup. 


Work Schedule

  • Standard 37.5 hours per week (full time). Schedule must be flexible as it is based on schedule of events. 
  • Must be available to work weekends and nights as business needs dictate. 


Salary Information

Level 26

PSU Hiring Ranges


Special Instructions to Applicants

In addition to the application, please submit a resume, cover letter, and three (3) professional references. 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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