About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
The Associate Director of University Health Services (UHS) Clinical Operations is responsible for the development, direction, planning and implementation of effective clinic operations ensuring high-quality patient care. Acts as UHS HIPPA Privacy Officer.
- Develops and manages all clinical operations including scheduling of all personnel assigned to the clinics (RNs, NPs, PAs, and MDs) to ensure adequate coverage and clinical support. Manages hiring, training and supervision of employees assigned directly to Clinic Services.
- Directs the ancillary services of UHS including hiring, budgeting, and supervision of managers. Monitors performance to budget and effectiveness of service delivery to patients and recommends changes, as needed.
- Develops relationships on the UMass campus and external campus communities in conjunction with the Executive Director of UHS to provide administrative and/or clinical services under the umbrella of UHS. Acts as the primary relationship manager proactively remaining connected to clients to understand their needs.
- Acts as a resource for the college community on issues of health promotion, disease prevention, safety, and health advocacy. Works closely with other campus departments in meeting the health needs of the campus community, including such services as mandated immunizations, health status and disability.
- Leads quality assurance clinical programs, peer review and continuing education and ensures compliance with accreditation standards. Uses data to create and implement new policies and procedures to improve the efficiency of the departments and services provided by UHS staff.
- Works with Human Resources, Labor Relations, and union officials to resolve personnel matters; participates as second step hearing officer and represents the department in grievance investigations, hearings, and arbitrations.
- Reviews patient flow and makes suggestions for efficiency opportunities. Tracks and measures data related to patient care.
- Collaborates with other health professionals and staff to build positive relationships in project development, planning and strategic initiatives. Understands and adheres to appropriate ethical standards of professional and academic conduct.
- Assumes responsibility for the clinical budget and resources.
- Proponent of a respectful, inclusive environment that is supportive of diversity and an advocate of a positive and respectful workplace and committed to personal and professional competence, integrity, and collaboration.
- Uses access to sensitive and/or not yet public university related information only in the performance or the responsibilities of the position and exercises care to prevent unnecessary disclosure; maintains confidentiality of all information related to patients, medical staff, and employees.
- Serves on departmental and University-wide committees as needed.
- Performs other duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- Bachelor’s degree and a minimum of seven (7) years of progressively responsible experience within a medical setting.
- Ability to respond effectively to the most sensitive inquiries or complaints, superior leadership skills. Ability to communicate effectively, in writing and verbally, with all levels of employees and management; demonstrated skills in problem analysis and resolution.
- Knowledge of clinical operations management.
- Ability to analyze and interpret data and use independent judgement to coordinate, manage, and impart information; develop and implement policies and procedures, and incorporate them into efficient and effective workflows; ability to manage several projects simultaneously, and capacity to handle competing priorities in a complex and dynamic working environment.
- Advanced/proficient computer skills with Microsoft and other web-based applications.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Physical Demands/Working Conditions
Full service medical health services clinic and office.
- Monday – Friday, 8:30 am – 5:00 pm
- Position requires administrative on-call rotation, with some holiday, evening & weekend hours as business needs dictate.
Salary commensurate with experience.
Special Instructions to Applicants
Along with application, please submit a resume, cover letter, and contact information for three (3) professional references. The search will remain open until it is filled.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.