Careers at UMass Amherst

Assistant Director of Student Success for Diversity, Equity, Inclusion and Belonging (Hybrid Opportunity)

Apply now Job no: 522516
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean - Isenberg School
Union: PSU
Categories: Diversity, Equity & Inclusion, Isenberg School of Management, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Reporting to the Assistant Dean for Diversity, Equity, Inclusion, and Belonging, the Assistant Director of Student Success for Diversity, Equity, Inclusion & Belonging (DEIB) works in unison with the DEIB Program Coordinators and the Assistant Dean to develop, organize, implement and assess student success programs related to the Isenberg School of Management (ISOM) Diversity, Equity, Inclusion & Belonging priorities. These activities and initiatives include talented student recruitment; one-on-one and small group advising and mentoring of Isenberg students, especially among traditionally underrepresented groups; and supporting and contributing to the development and program offerings that foster academic success, community and career preparedness.


Essential Functions

  • Provides culturally competent academic advising in individualized and small group settings to a diverse population of ISOM students throughout the calendar year.
  • Responds to at-risk students experiencing academic and often critical personal difficulties by addressing relevant issues and making appropriate referrals to University agencies.  In conjunction with the ISOM Undergraduate Program office, identifies and initiates strategies to proactively support retention and timely graduation for students from traditionally marginalized populations.
  • Contributes to the development and management of high impact programs, events and curricula that promote Diversity, Equity, Inclusion & Belonging within ISOM and develops students into inclusive leaders and global citizens.
  • Analyzes complex data to assess effectiveness of initiatives and programs on an ongoing basis to ensure proper support for underrepresented groups. Reports findings with the Assistant Dean to the ISOM senior leadership, campus-wide and external stakeholders.
  • Manages budgets and develops reports on grant or donor funded student success initiatives. Reports findings to senior leadership, campus-wide and external stakeholders. 
  • Responds to and supports student experiences related to climate matters.
  • Develops and increases mentoring opportunities, including peer mentoring, paying particular attention to support historically underrepresented student groups. 
  • Develops and increases local, regional, and national opportunities to recruit and mentor high school students from underrepresented and first-generation populations to prepare them to become applicants to ISOM. 
  • Provides supervision to DEIB Program Coordinators while engaged in specialized DEIB projects such as the Summer Camp Program designed to introduce first generation and historically underrepresented high school students to business school education.
  • Supports and assists the Undergraduate Program office with the Partners in Education program.
  • Develops, organizes, and teaches workshops to assist students with matters that involve goal setting, self-assessment, and time management skills to ensure high levels of retention and academic achievement.
  • Supports students in planning and decision-making such as establishing an academic plan, selecting courses, evaluating opportunities for study-abroad experiences, preparing for careers, and networking with alumni and industry leaders.


Other Functions

  • Performs other duties as assigned relative to moving DEIB initiatives forward.
  • Works collaboratively and effectively on a team and manages multiple priorities to support DEIB strategic priorities of the Isenberg School and University of Massachusetts.
  • Keeps abreast of pertinent developments at the university and higher education.
  • Assists in staffing programs and events for student success sponsored by the DEIB office.
  • Manages student staff and volunteers.
  • Participates in local, regional, and national travel for off campus events or meetings.
  • Serves on university/school committees as requested or assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree and three (3) years of experience in academic counseling and/or advising.
  • Two (2) years of experience in DEIB workshop facilitation both in person and online, or comparable skill/experience with workshop facilitation.
  • Demonstrated experience communicating effectively with diverse populations across students, prospective students, faculty, and staff.
  • Demonstrated experience and understanding of issues facing students from underrepresented groups in higher education. Proven competence in and commitment to Diversity, Equity, Inclusion and Belonging initiatives.
  • Understanding of and commitment to academic experience at a major research university, and experience working with a range of academic abilities.
  • Ability to exercise sound judgment and maintain confidentiality, work independently and as part of a team, manage conflict and handle difficult conversations and feedback.  
  • Excellent organizational skills and attention to detail.
  • Ability to exercise independent judgment to solve or escalate urgent student problems with discretion and sensitivity.
  • Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Demonstrated proficiency in standard office products such as Word, Excel, PowerPoint, and Outlook.
  • Experience with multiple software and applications (Microsoft Office Suite, OneDrive, ZOOM, Microsoft Teams, LinkedIn, Facebook, Instagram, etc.).


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

  • Master’s degree in student affairs, higher education, counseling, or related fields.
  • Three (3) years (or more) of supervisory experience in DEIB programming, advising or program development in a higher education setting.
  • Experience working from an intersectional framework in supporting diverse student populations.


Physical Demands/Working Conditions

  • Typical office environment.  


Work Schedule

  • Monday – Friday, 8:30am – 5:00pm. 
  • Flexibility to work night and/or weekend events as business needs dictate.
  • Ability to participate in local, regional, and national travel for off campus events or meetings. 
  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.


Salary Information

Level 27

PSU Hiring Ranges


Special Instructions to Applicants

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. The search will remain open until filled.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Advertised: Eastern Standard Time
Applications close: Eastern Daylight Time

Back to search results Apply now Refer a friend

on-the-spot-interview details Upcoming On-the-Spot Interviews at UMass Amherst for Custodial, Grounds, Landscaping, Culinary, Catering, Hospitality, Housekeeping, Hotel Front Desk. On-the-Spot Interviews Details

Returning Applicant?

Login to complete your application and/or apply for more positions.


Job Alerts

We'll send you an email when a position becomes available that matches your search criteria


Human Resources

Visit Human Resources for more information on benefits, payroll, health insurance, retirement and general information about working at UMass Amherst.