Careers at UMass Amherst

Manager of Contracting & Insurance Credentialing

Apply now Job no: 523169
Work type: Staff Full Time
Location: UMass Amherst
Department: Medical Services
Union: PSU
Categories: Program Administration/Management, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under general direction of the Financial Manager of University Health Services responsible for contracts, fiscal management, operations and policies. Maintains a positive relationship with contracted services and other agencies.


Essential Functions

  • Administers UHS contracting by negotiating, developing and overseeing medical, business, affiliation, and service contracts as directed, including College internships and other student related affiliations.
  • Completes as necessary procurement and or sole source documentation for services contracts.
  • Develops and implements policies and procedures to ensure the effective performance on contract scope of services.
  • Collaborates with UHS purchasing, accounts payable, UMASS Amherst procurement and other departments on contracts.
  • Collaborates with other health professionals and works effectively with interdisciplinary teams on contract terms and agreements within Health Services.
  • Understands and adheres to appropriate ethical standards of professional and academic conduct.
  • Develops effective working relationships and maintains liaisons with University and external agencies related to planning and contracting UHS services.
  • Maintains liaison with academic departments and faculty, as directed, to promote collaborative research and service expansion.
  • Interviews, hires, supervises and disciplines part-time student personnel; performs annual reviews of vendors.
  • Responsible for the development and management of contract service budgets. Works collaboratively with Associate Directors of the UHS and other UHS managers regarding contract service needs and respective budgets.
  • Develops, implements and manages the health services billing process for contractual agreements.
  • Manages the preparation of activity reports, vendor service performance and analyzes data to make recommendations concerning procedures and program activities.
  • Coordinates, monitors and reports on quality assurance activities for contracted services.
  • Supports and implements Affirmative Action and non-discrimination policies and procedures and contributes to related department goals.


Other Functions

Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor's degree in business administration, business management, public administration or related field and three (3) years of full-time or equivalent part-time relevant experience in office or business management OR Associate's degree in business administration, business management public administration or related field with five (5) years of full-time or equivalent part-time relevant experience OR 7 years of full-time or equivalent part-time relevant experience in office or business management.
  • Experience in managing financial transactions, customer relations, claims management, third-party medical reimbursement, computerized Management Information Systems.
  • Project management experience


Physical Demands/Working Conditions

Typical Office Environment


Additional Details

Functions independently within the broad scope of departmental and institutional policies and goals; refers exceptions to the Financial Manager for UHS.


Work Schedule

Monday – Friday, 8:30 am – 5:00 pm.  Occasional evening and weekend hours required.


Salary Information

Level 26

PSU Hiring Ranges


Special Instructions to Applicants

Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

Applications will be reviewed on a continuous basis until the position is filled. Early submissions are encouraged.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.


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Applications close: Eastern Daylight Time

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