Careers at UMass Amherst

Associate Director Dining Services (Campus Center Zone - Catering & Retail Dining)

Apply now Job no: 523877
Work type: Staff Full Time
Location: UMass Amherst
Department: Meal Plan Office
Union: PSU
Categories: Food Service/Hospitality, PSU A

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under the direction of the Director Residential dining/Retail the Associate Director of Dining Services is responsible for the management of UMass Catering and Campus Center Blue Wall. This position will perform in accordance with university policy, administrative duties as outlined; and is responsible for multi-unit supervision including responsibility and oversight of management teams, supervisors, and chefs. The Associate Director of Dining Services has operational, marketing, and financial oversight and responsibility for UMass Catering and Campus Center Blue Wall.


Essential Functions

  • Provides leadership to and supervises staff; engages in the operational planning, development, and delivery of services provided by units in UMass Catering and Campus Center Blue Wall. Responsibility and oversight for all personnel actions and evaluating of all direct and indirectly supervised personnel; establishes and maintains performance goals that are consistent with the mission and objectives of UMass Amherst.
  • Responsibility and oversight for creating and monitoring all established food and labor budgets within the UMass Catering and Campus Center Blue Wall. Directs the use of weekly benchmark (KRI) to measure the business.
  • Oversees and develops annual business and marketing plans. Institutes and maintains policies and procedures necessary to determine profitable product and labor costs.
  • Supervises all food preparations and service to include delivery, storage, rotation and proper use of all food stuffs, equipment and ware washing chemicals according to University policies. Additionally, oversees the logistics and coordination of product, menu implementation and inventory.
  • Develops new approaches, policies, and procedures to effect continual improvement and operational efficiency for UMass Catering and Campus Center Blue Wall.
  • Conducts inspections of the facilities as needed. Ensures clean and sanitary operations at all times.
  • Directs the preparation of daily meal count reports, daily food temperature charts, and prepares and maintains inventory records of all small wares.
  • Oversees high quality service of nutritionally balanced meals in an environmentally safe and healthy atmosphere, reviews and makes major menu adjustments as needed. Ensures the highest level of guest services and satisfaction at all times.
  • Ensures that alcoholic beverage service and risk liability are controlled at all times by adhering to Massachusetts State Liquor Laws as well as the Campus Center Beverage Policy.
  • Oversees training programs instituted by administration for all classified employees with regard to customer service and employee performance requirements.  Directs the development and implementation of quarterly safety and kitchen skills training programs for the culinary staff. Assists in the development of new programs.
  • Plans an active role in the local community through associations, memberships and involvement. Acts as an ambassador for UMass Catering and Campus Center Blue Wall within the local community.
  • Participates and/or leads necessary meetings with other UMass departments that may intersect with UMass Catering or Campus Center Blue Wall.
  • Develops and oversees labor budgets for students. Oversees student personnel performance, maintains student time records and personnel files.


Other Functions

  • Performs other duties as required.
  • Assists other units within the Dining Services department as business directs.
  • Participates in sensitive employee related matters such as acting as conducting disciplinary hearings, acts as a grievance hearing officer and/or participates in Labor Relations discussions with decision making authority for Dining Services.
  • Participates in programs of quality assurance, peer review and continuing education.
  • Contributes to the creation of a respectful, inclusive environment that is supportive of diversity.
  • Demonstrates capacity, skill, and willingness to engage students, and contribute to student success.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Uses access to sensitive and/or not yet public university related information only in the performance or the responsibilities of position and exercises care to prevent unnecessary disclosure to others.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in hospitality, business, marketing, or related field, and at least 5 years of management experience within the hospitality industry, to include 3 years of progressive experience in product or service marketing/sales. 
  • Sales and marketing experience, event planning experience, budget experience, and supervisory experience.
  • Functional knowledge of standard statistical analysis methods/software packages.
  • Must be detailed oriented.
  • Strong written and verbal skills.
  • Strong interpersonal skills with demonstrated ability to work with diverse constituencies and stakeholders to achieve desired outcomes.
  • Demonstrated strong entrepreneurial spirit.
  • Proficiency with Windows-based software. Ability to work both independently and as a member of a team.
  • ServSafe certification required or obtained within 3 months of hire.
  • Alcohol Serving Certificate required or obtained within 3 months of hire.
  • Valid driver’s license.
  • Ability to work nights, weekends, holidays, and be on call for emergencies. 


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master's degree in hospitality, marketing, business, or related field.
  • Experience working in higher education.
  • Experience working in a unionized environment.
  • Experience working in the public sector. 


Physical Demands/Working Conditions

Requires the ability to balance, carry, push, pull, stand, bend, travel to other campuses, driving, reach, sit and travel to other campuses.


Additional Details

This position is designated as essential personnel.


Work Schedule

Must be willing to work an irregular work schedule including weekends and holidays.


Salary Information

Level 30

PSU Hiring Ranges


Special Instructions to Applicants

Along with the application, please submit a resume, and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.



UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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