Solution Center Specialist

Apply now Job no: 514091
Work type: Staff Full Time
Campus: UMass Lowell
Department: Solution Center
Pay Grade: P15
Categories: Financial Aid, Other Staff Positions, Registrar

General Summary of Position:

The Solution Center offers integrated student services to support the financial aid, registration, and student billing functions, to create a multi-service operation.  This center represents an opportunity for the University to create a culture of student service by assisting students in a single location with professional staff uniquely trained to render full-service assistance and excellent customer service.  The Solution Center delivers online self-service, face-to-face service, email services, and service via a call center.

The Solution Center Specialist position will provide student-focused support in a fast-paced environment. This position will be responsible for answering questions, facilitating transactions, processing paperwork, and tracking student inquiries in the areas of Financial Aid, Registrar, and Student Financial Services.

Minimum Qualifications (Required):

  • Bachelor's degree with a minimum of 2 years of customer service experience. However, will consider candidates with a HS Diploma or GED/equivalent and 3-5 years directly related customer service experience
  • Effective oral, written, listening, and communication skills
  • Familiarity with computers and competency in navigating and performing data entry in a Windows environment
  • Experience with student relational database system and CRM system preferred
  • Mathematical and analytical skills

Additional Considerations:

  • Demonstrated experience in a fast-paced customer service environment
  • Ability to interpret and communicate university, state, and federal policies as they relate to financial aid, registration, and billing functions
  • Ability to work independently and demonstrate initiative
  • Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds
  • Ability to work effectively as a team member
  • Ability to analyze and interpret information and make independent decisions

Preferred Qualifications:

  • Consideration will be given to those with a Master's Degree and 1-2 years of related higher education experience in a professional capacity
  • Preference is given to those with experience in at least one of the following three areas: Financial Aid, Registrar, or Student Billing
  • Experience with PeopleSoft Campus Solutions 9.0 and Salesforce CRM systems

Special Instructions to Applicants:

Only Internal Professional (SEIU 888 Professional Union) Bargaining candidates will be considered during the first 10 business days of the posting. All other candidates will be considered after that period. 

This is a SEIU 888 Professional Union position, Grade P15.

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications are received.  

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process. 

Advertised: Eastern Daylight Time
Applications close:

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The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.