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Technical Assistant III (Network Assistant)
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UMass Amherst
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| The Network Assistant configures, maintains, and supports the network systems and equipment operated by IT Network Operations team. This network infrastructure provides mission critical services to the campus. These services include campus wired and wireless networking, (data center networking), and regional network, and internet access. |
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Senior Desktop Support Technician (EDP Programmer II)
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UMass Amherst
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| UMass Amherst Information Technology Enterprise Desktop Support (EDS) specializes in delivering solutions tailored to the unique needs of UMass Amherst departments and focuses on providing comprehensive management, support, compliance, and incident resolution for university-owned equipment. The Senior Desktop Support Technician (EDP Programmer II) is responsible for providing advanced technical support to IT Enterprise Desktop Support customers in academic and administrative departments encompassing faculty, staff, and students, troubleshooting escalated complex desktop and software issues, and ensuring the security of the university-owned systems. |
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Cloud Automation Engineer (Hybrid/Remote Opportunity)
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UMass Amherst
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| The Cloud Automation Engineer will implement, monitor, and continually improve procedures and resource allocations to ensure professional, high quality technology support and services to the UMass Amherst Campus including its executives, faculty, staff, and administrators. Provide support and maintenance of cloud computing systems, both on-premises and with third parties, including assessing systems services to identify potential weakness and problems and refining deployment, backup, and integration scripts. |
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Instructional Technology Support Specialist (Hybrid Opportunity)
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UMass Amherst
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| The Instructional Technology Support Specialist is responsible for providing high quality, customer-centered support for instructional technologies, including the campus Learning Management System (LMS) and third-party tools. This role involves troubleshooting teaching and learning technology issues, assisting with the implementation of new technologies, and collaborating across teams to ensure the smooth operation of classroom and online learning environments. |
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Systems Analyst (Hybrid Opportunity)
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UMass Amherst
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| The IT Systems Analyst consults with end users and stakeholders (Project Managers, Utilities & Maintenance Managers, Office of Information Technology, vendors, etc.) and conducts technical analysis of systems and network communications to design, build, configure, implement, test and maintain systems. Investigates problems with existing systems and delivers solutions while maintaining system compatibility and enabling integration. |
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Computer Systems Administrator
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UMass Amherst
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| The Computer Systems Administrator (CSA), an independent and contributing member of the Chemistry and Biochemistry and Molecular Biology IT teams, will implement and support policy decisions, and represent CNS and both departments in appropriate meetings/projects. The CSA, with a strong ability to prioritize and make decisions for computing facilities of two departments, is responsible for support of research, teaching and administrative network-attached workstations, stand-alone computers, peripherals, hardware, software and all network connections. |