Careers at UMass Amherst

Program Coordinator - Isenberg Undergraduate Programs Office

Apply now Job no: 504320
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean - Isenberg School
Union: PSU
Categories: Administrative/Office Support

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under the direct supervision of the Director of Operations, Isenberg School of Management, the Program Coordinator will use analytics and a data-driven processes to efficiently allocate academic space amongst competing priorities and manage the scheduling process of all undergraduate program-related activities within the Isenberg School of Management. The Program Coordinator will assist with logistical support, event planning and execution, management and coordination of all student group-related activities and requests.


Essential Functions

  • Academic Program Support
    • Utilizing analytics and data-informed decision making, manage the utilization of academic program spaces and classrooms amongst competing priorities:
      • Manage all classroom scheduling for the 7 ISOM departments for regularly-scheduled classes by liaising with the Registrar, Academic Advising, New Students Orientation, Admissions, Undergraduate Student Programs, and University Without Walls (UWW).
      • Schedule exams, exam review sessions, and make-up classes for Isenberg departments allocating space on an ever-more efficient basis.
      • Schedule rooms and space for special events, student club meetings, department speakers, and other similar events. Utilize analytics in coordination with Isenberg metrics to determine capacity needs for events.
      • Meet regularly with department chairs, associate department chairs, and undergraduate program directors to understand existing and future space requirements and special pedagogical needs of the faculty.
    • Anticipate conflicts and resource shortfalls and works with the Director of Operations to address space constraint or allocation issues. Negotiate directly with department chairs and program directors to resolve space conflicts.
    • Manage and evaluate enrollments and class scheduling for the Business Minor Summer and the Isenberg Undergraduate Division of Continuing Education programs.
      • Working with department chairs, identify appropriate faculty to staff minor courses and BBA online/hybrid courses through UWW.
      • Ensure faculty deployed to minor and UWW courses are appropriately compensated if courses are taught off-load.
      • Schedule space and ensure pedagogical requirements of the faculty are met for hybrid/multi-modal courses at remote locations and especially the Mt. Ida Campus.
    • Work with financial staff in Office of Continuing Education and the Isenberg School to ensure that appropriate compensation is paid to faculty for courses taught.
    • Assist in the awarding of Isenberg scholarships and work in an advisory capacity those academic departments that award their own department-specific scholarships.
      • Ensure compliance with gift agreements and applicable University policies.
    • Participate in departmental, leadership, and institutional meetings, committees, and functions as necessary and appropriate.
  • Event Planning
    • Responsible for the planning and coordination of Undergraduate Program events including but not limited to:
      • Isenberg Senior Celebration
      • Senior Barbeque
      • Isenberg and University open houses
      • Women of Isenberg Annual Conference
      • New Student Orientation
    • Oversee the selection, ordering, and sale of Isenberg-branded items at special events.
  • Student Clubs
    • Act as the single point-of-contact for all student organization requests and programs.
    • Assist clubs in obtaining space, special permissions and, where appropriate, funding for club-run events and activities.
    • Maintain an accurate listing of Isenberg student-run organizations, their faculty mentor or advisor and assists clubs in attaining and maintaining RSO status.
  • International Programs
    • Assist with the planning and execution of all Isenberg-led international student experiences


Other Functions

Execute special projects as needed to support the Assistant Dean and the Associate Dean for Undergraduate Programs, and the mission of the Undergraduate Programs Office.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree required with 2-3 years of administrative experience; preferably in academic administration and/or counseling.
  • Ability to employ analytics and data in decision-making processes.
  • Effective communication skills working with deans, department chairs, faculty, staff, other university offices, parents/guardians, and other constituencies.
  • Demonstrated ability to prioritize work assignments in a demanding environment.
  • Demonstrated problem solving skills and analytical ability.
  • Proficiency in the use of computers, including strong expertise in word processing, spreadsheet and database applications
  • Willingness to accept flexibility in work schedule based on critical demands of the Undergraduate Programs Office operation.
  • Ability to present in small group presentations, an awareness of confidentiality issues and an ability to take initiative, work independently and collaboratively with various university personnel. 
  • Highly-knowledgeable with respect to FERPA, Title IX, and all University Academic Rules and Regulations.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s Degree.
  • Experience with Flagship Analytics or institutional research.


Physical Demands/Working Conditions

Typical office environment activity.


Work Schedule

Monday – Friday 8:30 a.m. – 5:00 p.m., with occasional nights and/or weekends.


Salary Information

Level 26

PSU Salary Ranges


Special Instructions to Applicants

Please submit a cover letter, resume, and three professional references by January 22, 2020 to ensure consideration. The position may remain open until filled. 


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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