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UMass Amherst is requiring COVID-19 vaccinations for all UMass Amherst employees. Individuals may apply for a religious or medical exemption from the COVID-19 vaccine requirement. More information regarding the University’s COVID-19 vaccination policies can be found at the UMass Amherst COVID-19 Information page or HR Fall 2021 website.

Web Application Specialist

Apply now Job no: 511124
Work type: Staff Full Time
Location: UMass Amherst
Department: IT Engineering
Union: PSU
Categories: Computer & Information Technology

Web Application Specialist


About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The Web Application Specialist is responsible for providing operational support and tools to groups using any of the centrally managed on-premise or cloud-hosted content management systems. This position is responsible for the heath, performance and security of these systems via monitoring and applying updates as needed as well as opening vendor support tickets and tracking to resolution.  Other duties include providing support for many of the underlying technologies that support these systems.  There will be frequent interactions with representatives of other teams and vendors.


Essential Functions

  • Administer and support the University’s on-premise and cloud-hosted content management and associated systems, including but not limited to load balancers and content delivery network (CDN) infrastructure.
  • Provide advanced technical support to University web developer.
  • Monitor University web sites for security vulnerabilities, access the criticality and patch appropriately.
  • Research and implement technologies to optimize web architecture.
  • Develop tools for automation of tasks and integration of other central IT services.
  • Analyze logs, performance data, and other metrics to insure system uptime and stability.
  • Develop and maintain operational documentation, processes, and procedures.
  • Ensure IT security, web policies and procedures are followed; and work with IT Governance to ensure any identity and access risks are mitigated.


Other Functions

  • Assist in special projects, such as application go-lives, upgrades, enhancements, etc.
  • Perform other related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • Obtain training and serve as secondary resource support person for other technical areas, as group needs dictate.


Minimum Qualifications

  • Associate’s degree with six (6) years of experience administering Drupal or other web content management tools, preferably in an academic environment. Bachelor’s degree may be substituted for two (2) years of professional experience.
  • Experience with on-premise and cloud-based server platforms and web server software such as Drupal and/or WordPress, scripting and automation languages such as Ansible and development tools such as Jenkins, and implementing and administering multi-site web architectures.
  • Familiarity with common web languages and extensions as required, e.g. tables, frames, etc., as well as awareness of browser compatibility issues.
  • Experience with basic networking and security architecture and implementation and familiarity with standard internet protocols and other internet issues such as name servers, hypertext transfer, file transfer, e-mail, etc.
  • Ability to work independently, exercise good judgement and to make sound decisions.
  • Excellent interpersonal and communication skills and ability to work effectively with staff and students of varying experience.


Preferred Qualifications

  • Familiarity and experience administering load balancers and content delivery network (CDN) infrastructure.


Physical Demands/Working Conditions

  • Typical office environment activities. 


Work Schedule

  • Regular 37.5 hours a week.
  • Some nights and weekend hours required.
  • Participate in team on-call rotation.


Salary Information

Level 27

PSU Salary Chart


Special Instructions to Applicants

Please submit your application online and include a resume, cover letter and contact information for three (3) professional references in order to ensure consideration. Applications will be accepted until the position has been filled.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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