Careers at UMass Amherst

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Case Manager for Graduate Students

Apply now Job no: 511507
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean of Students
Union: PSU
Categories: Student Affairs & Services, Counseling/Health/Wellness

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

 

Job Summary

Under the general direction of the Associate Dean for Student Life, the Case Manager for Graduate Students will meet directly with graduate students experiencing personal and academic crises.  Create sustainable plans for success for graduate students in collaboration with on- and off-campus partners.   The Case Manager for Graduate Students will ensure students are connected to campus and off-campus resources in order to maximize student success and minimize community members’ distress. The incumbent will meet directly with, and develop educational and training plans in collaboration with on-and off-campus partners to assist in creating proactive and preventive approaches to student welfare. This is not a clinical position and the incumbent will not be eligible to gain clinical experiences/hours.

 

Essential Functions

  • Meet with graduate students to provide case management and related support services for a wide variety of adjustment and personal concerns. This includes, but is not limited to, assessing issues of concern for students, providing immediate assistance, and conducting follow-up to determine the success of and/or the need for additional referrals.
  • Implement and adhere to standard Dean of Students Office case management and incident response protocols. Track and monitor students matters and maintain real time student case records in applicable tracking tools. Create and provide summary reports for weekly Case Management Meetings and work with the Case Management Team to identify and articulate student trends to Student Affairs and Campus Life and other campus partners.  Prepare reports as needed to support the work of the Assessment and Care Team (ACT), Title IX Coordination Team, and similar University groups.  Provide support for administrative functions and information tracking.
  • Create and deliver training materials and workshops for University departments and programs to help staff and faculty recognize, and address the needs of graduate students. Develop educational and training plans to assist in creating proactive approaches to student welfare.  Trainings may include adjustment to the University, faculty/staff intervention strategies, compliance, and other matters specific to the graduate student experience.
  • Establish and maintain positive working relationships with members of the University community, including but not limited to: the Graduate School, Residential Life, Center for Counseling and Psychological Health, University of Massachusetts Police Department, University Health Services, Center for Health Promotion, Ombuds Office, and Disability Services. This involves providing direct communication and follow-up, as appropriate regarding students within the Case Management System and responding to faculty and staff concerns in a timely manner.

 

Other Functions

  • Perform related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.
  • Understand responsibilities with respect to Title IX, Clery and other compliance requirements.
  • Demonstrate capacity, skill and willingness to engage graduate students and contribute to student success broadly.
  • Work collaboratively with other campus stakeholders to fulfill the mission of Student Affairs and Campus Life.
  • Understand responsibilities with respect to conflicts of interest and behave in ways consistent both with law and with University policy.
  • Contribute toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understand and contribute to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Use access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosure to others.

 

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master's degree in Higher Education, College Student Personnel, Social Work, Psychology, Counseling or a related social/behavioral science field.
  • Three years providing services to students at the college level.
  • Knowledge of graduate student life on a University campus, including the common issues for graduate students, trends regarding graduate student wellbeing, and case management models. 
  • Evidence of an effective leadership style, and a background demonstrating success in working with student, families, administrators, and faculty.
  • Knowledge of contemporary principles/practices multicultural competence.
  • Knowledge in areas of crisis and risk management, behavioral intervention, and community standards in a higher education environment.
  • Excellent interpersonal and collaboration skills and demonstrated experience and creativity in managing difficult and complex situations involving students, families, staff and faculty.
  • Ability to manage multiple, competing priorities; demonstrated computer proficiency (word processing, spreadsheet, and database systems); strong analytical skills; and, excellent communication skills.
  • Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
  • Contributes toward creating a positive and respectful workplace defined by personal and professional competence, integrity, and collaboration.
  • Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
  • Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

 

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Evidence of specific experience, and work with graduate students.
  • Providing crisis intervention and service to students.

 

Physical Demands/Working Conditions

Typical Office Environment

 

Work Schedule

Monday – Friday 8:30am to 5:00pm; Night/Weekend hours as required.

 

Salary Information

Level 26

Salary Chart: https://www.umass.edu/humres/psu-salary-ranges

 

Special Instructions to Applicants

In order to ensure consideration, please submit a cover letter, resume, and contact information for 3 professional references. Applicants should apply by the deadline of January 16, 2022 in order to ensure consideration. The position will remain open until filled.

 

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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