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Coordinator, Instructional Design and Faculty Support

Apply now Job no: 511634
Work type: Staff Full Time
Location: UMass Amherst
Department: Online Education
Union: PSU
Categories: Administrative/Office Support, Computer & Information Technology, Technical

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The Coordinator of Instructional Design and Faculty Support receives functional guidance from a Senior Coordinator and reports to the Executive Director of Online Educational Technology within the University Without Walls (UWW) Division of Online Education (OE).  The Coordinator supports faculty and staff to develop and deliver high-quality distance instruction through the effective and innovative use of technology.


Essential Functions

  • Guide, coach and train faculty to understand the appropriate technological and pedagogical tools to facilitate on-line learning and interaction between students and faculty.
  • Provide support for on-line faculty and staff in their development of pedagogical approaches, instructional strategies and technical skills. Provide technical support to design and produce high-quality credit and non-credit courses and other educational programs for a variety of disciplines for delivery through distance education media.  Draw on knowledge of and integrate a range of technical resources and interactive information delivery systems into the design of on-line programs. 
  • Develop/coordinate and deliver/coordinate training for faculty and staff in the effective instructional use of on-line Learning Management Systems (LMS) as well as a large range of established and emerging educational technologies.  Train and supervise project technical staff, help desk staff, and/or student employees in the use of the LMS and general distance learning protocol procedures. 
  • Provide ongoing support to faculty, students and registration office prior to, during, and after instruction periods.  Ensure that courseware is of the highest standards at the start of instruction and designed following industry best practices.  Collaborate with UMassOnLine technical staff to implement, administer and maintain the UMass Amherst LMS.
  • Participate in the development, implementation, and ongoing review and revision of policies, standards, documentation, and processes to ensure on-line courses meet standards of excellence and consistency.
  • Work as part of a team to provide planning, design and technical facilitation services for distance education activities.  Assist and coordinate the daily operations of UMass Amherst’s growing on-line program.  Build and maintain productive and positive faculty and staff relationships campus-wide.


Other Functions

Performs related duties as assigned or required to meet Division and University goals and objectives.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree in Education, Communications, Instructional Design, Educational Media, Educational Technology, or a related field, plus two years’ experience in design and development of technology-based instructional content across a broad range of disciplines; integrating graphic, text and audio elements in multi-media learning materials.
  • Exceptional verbal and written communication skills. Ability to proofread, edit, and produce effective written materials and presentations.
  • Excellent interpersonal, organizational and public relations skills.  Must possess a customer-service driven and team-oriented approach.
  • In-depth technical knowledge of online Learning Management systems used in higher education (e.g., Moodle, Blackboard, Canvas, Desire2Learn) or similar systems.
  • Comprehensive knowledge of instructional design theories and methodologies, cross-platform networks, creating and editing webpages and websites.
  • Demonstrated ability to communicate technical concepts to a non-technical audience, work independently and/or with multiple constituencies, speak or make presentations before groups, conduct effective training.
  • Must be a self-starter and be able to manage time and multiple projects simultaneously, set priorities, accomplish goals, and meet deadlines.
  • Strong skills in IT, visual presentation designing and developing clear instructional materials in written, graphic, audio, video, or multimedia form, with creativity and attention to detail.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Master’s degree in Education, Communications, Instructional Design, Educational Media, Educational Technology, or a related field, plus one year experience in design and development of technology-based instructional content across a broad range of disciplines; integrating graphic, text and audio elements in multi-media learning materials.
  • Supervisory experience.
  • Experience working with instructors in a higher education environment.


Work Schedule

M-F, 8:30 a.m.-5:00 p.m., some nights and weekends required.


Salary Information

Level 26 associated to level 27.

PSU Salary Ranges


Special Instructions to Applicants

Please submit your application online and include a resume, cover letter and contact information for three professional references. The position will remain open until filled.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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