Careers at UMass Amherst

Assistant Manager - Berkshire Dining Commons

Apply now Job no: 514847
Work type: Staff Full Time
Location: UMass Amherst
Department: Berkshire Dining Commons
Union: PSU
Categories: Food Service/Hospitality

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Under the direct supervision of the Manager, Dining Commons, the Assistant Manager, Dining Commons is responsible for the day-to-day operations of the dining commons, in the areas of quality control, program enhancement, food purchasing, food production, quality assurance, line presentation, staff scheduling and customer service.  This position is also responsible for the planning and the implementation of special projects designated by the Executive Director, Food Services as deemed necessary.  The projects will include operations management, marketing programs, customer services, training, catering, quality assurance and the supervision of an additional operation and special events, as needed.  In the absence of the Dining Commons Manager, the Assistant Manager is responsible for the Dining Commons for night duties and every other weekend.


Essential Functions

  • Responsible for projecting and ordering all food and supplies required for preparation of food used in the Dining Commons or special functions. Conduct Culinary Planning Meeting (CPM) daily with the supervisors, chefs, and head cooks to review the menu, food production, service, staffing needs and ensure quality and appearance of all food on menu before it is served.
  • Meet and greet an average of 50 customers and guests daily in the dining areas during meal periods.                                   
  • Responsible for executing daily and special events, including merchandising, decorating and creating an attractive display.
  • Assist the Executive Director, Food Services to develop and implement special programs to put students first, including marketing and promotion, customer services, and new concepts in the day-to-day operations.  Develop and implement a guest customer services program to provide outstanding services.
  • Assist the Executive Director, Food Services in developing a new menu each semester as a member of the Menu Task Force.
  • Assist the Dining Commons Manager in implementing the Hazard Analysis of Critical Control Points (HACCP) and food allergy program.
  • Responsible for overall supervision of the dining commons in the absence of the Dining Commons Manager, which includes nights, every other weekend, and days when Manager is scheduled off.  Assist and support the Dining Commons Manager in non-exempt employee staff personnel matters referring/consulting with the Dining Commons Manager regarding any personnel matters requiring clarification.  Assist the Dining Commons Manager in time and attendance using KRONOS time management system.
  • Assist the Executive Director, Food Services in conducting the Food Advisory Committee meetings, focus group studies and surveys.
  • Assist with the management of selected retail food operations and other dining commons as business needs dictate.
  • Functional supervision of ten-twelve (10-12) non-student employees during work shift.
  • Assist the Dining Commons Manager in conducting quality assessment audits and supervise cashier audits.
  • Participate in the development of departmental goals and organizational structure; assist in the development and implementation of operating policies, systems and procedures.
  • Responsible for weekly inventory taking, including overseeing receiving, storage and rotation; maintaining records relative to menu implementation and food information system and forwarding all reports to Dining Services Administration Office in a timely manner.
  • Follow Standard Operating Procedures (SOP) in food handling and storage in compliance with sanitation codes.  Ensure quality service delivery.  Supervise during meal service to ensure appearance, temperature and correct portions are served. 
  • Assist Dining Commons Manager with preventative maintenance issues and implementation of the OS1 Custodial Cleaning System.
  • Attend Manager and Assistant Manager weekly meetings and participate on department or university wide committees.
  • Interact with students and Dean of Students regarding dining hall access system, in the absence of the Dining Commons Manager.
  • Participate in annual year-in-review sessions; prepare reports as requested.
  • Working hours are determined by the service needs of the customers and Executive Director, Food Services.
  • Keep abreast of all changes in food service and technology. Participate in quality assurance, peer review and continuing education programs as required.
  • Responsible for special projects and other related duties as assigned.
  • Understands, is committed to, and supports affirmative action and non-discrimination goals and customer-focused quality services.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree (Culinary Program diploma from a recognized institution may be considered) and 2-3 years progressive supervisory experience in a hospitality setting.
  • ServSafe Certification required (must be obtained within 3 months of  hire).
  • Proficiency in Microsoft Word, PowerPoint, and Excel; familiarity with the Internet/Intranet.
  • Reliable transportation required as well as a valid driver’s license.
  • The position requires varying degrees of manual dexterity involving eye and hand coordination, color vision, and manipulative ability. 
  • Must be able to deal with stress. 
  • Willingness to work in one place with some travel requirements.
  • Willingness to work beyond the average 37.5 hour week; working evenings, weekends, holidays required.


Salary Information

Level 26


Special Instructions to Applicants

Please submit online application, cover letter, resume and contact information for (3) professional references.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.


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When: August 10, 2022 - 9am-1pm, August 16, 2022 - 9am-2pm, and August 18, 2022 - 2pm-6pm. For: Dining, Facilities, Grounds, Maintenance, Landscaping and Skilled Trade positions. Learn more about these on-the-spot interviews.

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