Careers at UMass Amherst

Student Experience & Communications Manager - Isenberg Graduate & Professional Programs Office

Apply now Job no: 515284
Work type: Staff Full Time
Location: UMass Amherst
Department: Dean - Isenberg School
Union: PSU
Categories: Student Affairs & Services, Public Relations, Marketing, Communications, Isenberg School of Management

About UMass Amherst 

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. 


Job Summary  

The Student Experience & Communications Manager is responsible for designing and implementing a year-long plan of engaging and network-building student experiences for the Isenberg School of Management’s graduate programs.    


Essential Functions 

  • Oversee communication campaigns to graduate students in each of Isenberg’s graduate programs. 
  • Develop a communication plan for student-targeted workshops and events. Create timelines and decide on communication platforms and target audience.  
  • Design and update the Graduate Program’s website with student-centric events and resources.  
  • Collaborate with the Director of Marketing Strategy & Communications, the Office of Career Success, and graduate program staff on communication campaigns and plans.  
  • Stay up to date on UMass communication and marketing policies, procedures, branding, and resources.  
  • Coordinate with Isenberg event planners to secure venues and manage all logistics for workshops, networking events, and special events such as commencement.  
  • Prepare event materials. 
  • Manage registration process for in-person and online events. Maintain registrant database.  
  • Develop outreach plan to increase event attendance.  
  • Generate summaries of participants for reporting and planning purposes.  
  • Administer post-event evaluations and provide a summary of the results to the program directors.  


Other Functions 

  • Performs other duties as assigned. 


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) 

  • Bachelor’s degree in any field (business, communications, media, journalism, marketing, public relations, events management, information technology, or computer science preferred) and at least one (1) year of professional administrative experience.  
  • Excellent written and oral communication skills.  
  • Strong initiative and ability to work well independently. 
  • Ability to organize multiple projects and set priorities.  
  • Ability to think creatively. 
  • Excellent interpersonal skills. Ability to establish and maintain harmonious working relationships with a diverse population of faculty and staff.   


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)  

  • Experience supervising staff or students.  
  • Experience working with a CRM system, such as Salesforce and Marketing Cloud.  
  • Experience in website content management software, preferably Drupal.   
  • Ability to produce high quality graphics (Adobe Suite, Illustrator, or InDesign).  


Physical Demands/Working Conditions 

  • Typical office environment activity.


Work Schedule 

  • Monday - Friday, 8:30 am -5:00 pm.   


Salary Information 

Level 26 


Special Instructions to Applicants 

Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. Applications will continue to be accepted until a suitable candidate has been identified.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action. 

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