About UMass Amherst
UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.
The office of Enrollment Management is recruiting candidates for the roles of Admissions Counselor and Assistant Director for the First-Year Admissions team. The successful candidate(s) will be placed into the position(s) for which they are most qualified.
This position participates in planning administering and implementing strategies regarding undergraduate student recruitment, selection and yield enterprise to meet institutional undergraduate admission and enrollment goals in a specific region in the United States
This position will plan, administer and implement strategies regarding undergraduate student recruitment, selection and yield enterprise to meet institutional undergraduate admission and enrollment goals in a specific region of the United States.
- Plans and conducts in-person and virtual recruitment travel following University and office travel policies. Represents the University by visiting high schools, community-based organizations, and college and career fairs. Conducts large and small group presentations. Tracks fiscal expenditures to maintain budget targets. Manages and orders publications needed for specific travel regions.
- Serves as active member of territory strategic planning teams in accordance with overall undergraduate recruitment and enrollment goals.
- Determines admission eligibility for first-year students by evaluating the academic and non-academic credentials based on established criteria.
- Makes admission decision recommendations on student applicants who clearly meet University admission review criteria and applicants who clearly do not meet admission criteria. Analyzes, makes recommendations, and participates in the decision-making process on candidates whose applications need further review.
- Serves as an active member of application review team(s), which are responsible for meeting admission goals for individual academic schools, colleges, and departments.
- Represents the University at formal on- and off-campus recruitment and yield information sessions and events. Conveys key admissions policies, procedures, and institutional messages to the general public, prospective applicants and families to demonstrate how the University can meet their academic and career goals.
- Communicates with prospective students, school and community organization counselors, and parents. Serves in a public relations and information role by analyzing individual circumstances, answering questions, researching and solving problems by determining the most appropriate course of action. Provides detailed information on a variety of subjects, including but not limited to admission, academics, financial aid, student life, and residential life.
- Assists with campus-wide recruitment and enrollment efforts related to enrolling undergraduate students, including on- and off-campus events in collaboration with campus partners.
- Works collaboratively with admissions colleagues, enrollment division staff, and personnel from other departments within the University on internal special and standing teams and committees.
Assistant Director has the following additional responsibilities:
- Manages the implementation of a recruitment plan for a specific geographic division of the country (i.e. West, South, Midwest, East). Executes division-specific recruitment activities and events in collaboration with other first-year admissions staff and university partners.
- Develops and implements a plan to achieve the goal of increasing applications and enrollment in a geographic region. Uses data to research, investigate, and monitor trends to develop a comprehensive communication and recruitment plan. Develops and implements strategies to aid the University in creating and maintaining a diverse community.
- Develops and presents a budget for a specific region to plan, execute and evaluate events for application and yield growth. Tracks activities, evaluates results, and creates specific reports for senior leadership.
- Develops and implements first-year recruitment and enrollment initiatives that help meet the strategic recruitment and enrollment goals of the university.
- Acts as a project/program manager, under the direction of the Director of First-Year Admissions, on medium- to large-sized projects/programs by establishing and executing project plans, timelines, tasks and objectives to support the assigned project/program.
- Reads transfer applications for admission when necessary.
- Keeps abreast of pertinent developments at the university, in higher education, and in the field of professional admission work.
- Performs other related duties as assigned.
Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
- Bachelor’s degree.
- Demonstrated understanding of and commitment to the undergraduate experience at a major research university
- Excellent interpersonal skills, including the ability to communicate effectively with high school students, their families and college counselors in a variety of settings, to speak and write clearly and persuasively and to interact with people from diverse backgrounds. Must be sensitive to multicultural and socioeconomic issues.
- Excellent problem-solving skills.
- Knowledge of relevant technology to make presentations and analyze data.
- Ability to read, analyze, and make admissions decisions based on admission applications and related documents.
- Ability to work independently and as part of a team, to prioritize, and to achieve goals and objectives while managing multiple concurrent priorities.
Assistant Director has the following additional minimum qualifications:
- One (1) year of professional experience as an admissions counselor/recruiter.
Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)
Assistant Director has the following preferred qualifications:
- Prior experience working in a large public research university.
- Demonstrated competency in analyzing data and translating program goals into successful operation plans.
- Previous experience with student information systems.
- Valid driver's license.
Physical Demands/Working Conditions
- Typical office environment.
- Monday – Friday, 8:30 am to 5:00 pm.
- Required to work some evenings and weekends
- Required to travel up to 10 weeks per year for both in and out of state recruitment.
- This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
- This position has the opportunity for a remote work schedule, which is defined by the University as an arrangement where the employee’s work location is to work from a site other than the UMass Amherst campus. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.
Admissions Counselor: Level 25
Assistant Director: Level 26
PSU Hiring Ranges
Special Instructions to Applicants
Along with your application, please submit a resume, cover letter and contact information for three (3) professional references. The search will remain open until filled.
UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.