Title: Dining Room Attendant (Worcester Dining Commons)

Executive Area: Administration and Finance

College/School/MBU: Auxiliary Enterprises

Department: Worcester Dining Commons

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Job Summary

Assists in preparation and serving of food and beverage; supervises personnel assigned to the unit; assists with creating and maintaining records; performs cash handling duties and deposit of daily receipts for the assigned unit; maintains cleanliness and sanitation standards for food service establishment.

Essential Functions

Prepares foods and beverages using standard recipes for the purpose of customer consumption.  

Uses manual and mechanical food service equipment to supply product for the consumption of customers. 

Uses standard forms and procedures to request supplies and equipment needed in the operation of the assigned area. May requisition food using standard forms and established procedures. 

Provides customer service by displaying and explaining product, making sales transactions using a POS system, and providing general café information. 

Supervises and assists in the cleaning and maintaining of equipment and work areas to maintain sanitation standards. 

Supervises student employees in the assigned work area and trains new employees according to departmental procedures. May assist in the evaluation and scheduling of employees. 

Sets operation up for daily business, may secure the assigned area(s) at the close of operations. 

Assists with inventorying of product and food storage using standard forms and procedures to account for all stock and the proper storage of products, ensures proper rotation of inventory. 

Stores foods in sanitary storage areas and at proper temperature to prevent spoilage, keeps logs relevant to the cleaning, storage, and waste. 

Other Functions

Performs related work as required. 

Minimum Qualifications

At least one year of food service experience in a hotel, restaurant, cafeteria or catering operation or a diploma or certificate from a trade, technical or vocational school with a major in culinary arts or food services.  

Must be certified as a food handler within six (6) months of the appointment start state through a recognized program approved by the University of Massachusetts (i.e. ServSafe).  

Working knowledge of methods, materials, tools and equipment normally used in food handling and storage. 

Working knowledge of food service sanitation procedures. 

Working knowledge of cash handling and related equipment used in cash handling including cash registers and calculators. 

Ability to follow oral and written instructions. 

Ability to supervise employees giving oral and written instructions in a precise and understandable manner. 

Ability to maintain accurate records and make reports. 

Ability to work independently and with minimal supervision. 

Additional Details

This position is designated as essential personnel. 

This position is subject to final budgetary and administrative approval.

Working Conditions

Work is performed in custodial or dining service environments, and entails prolonged standing, carrying loads, and use of cleaning chemicals or food service equipment.

Work Schedule and Work Arrangement

10am-6pm and 11a-7pm; weekends & holidays

Salary Information

Pay Grade: AFSCME Grade 09

Click here to view the Classified Step Scale

Special Instructions for Applicants

Along with the application, please submit a resume.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.