Careers at UMass Amherst

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Workshop Coordinator - Brockton, MA

Apply now Job no: 510060
Work type: Staff Full Time
Location: UMass Amherst, Boston
Department: UMDI-MassHire Greater Brockton
Union: PSU
Categories: Career Services

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

The MassHire Greater Brockton Career Center is a non-profit One-Stop Career Center that is managed by the University of Massachusetts Donahue Institute (UMDI) and is overseen under charter with the MassHire Greater Brockton Workforce Board. The MassHire Greater Brockton Career Center is located in downtown Brockton and provides employment and training services to businesses and job seekers.

The Workshop Coordinator manages the delivery of all Career Center workshops to include the design, delivery, and coordination of the delivery of educational services to Career Center customers in support of the organization’s mission. The person in this position coordinates with staff, consultants, and partners as needed in the delivery of workshops and computer lab programs for Career Center customers.

The Workshop Coordinator also ensures program benchmarks are met and provides day to day oversight of staff assigned to providing workshops. This position must fulfill data entry and reporting requirements on instructional activities, having to meet the standards of funder validation review. The success and future funding of the Career Center, and the successful professional outcomes of the clientele are directly linked to the duties and responsibilities of the Workshop Coordinator.


Essential Functions

  • Interpret and implement management policies and operating practices with respect to curriculum development and implementation.  Provide workshop content in response to Workforce Board (project sponsor) requirements.
  • Coordinate and perform key tasks, provide subject matter expertise, and workforce development policy advice to customers to accomplish the MassHire Greater Brockton Career Center overall mission objectives.
  • Provide consultation and expert advice to customers to allow them to exercise their rights under Title 1 of the Workforce Innovation and Opportunity Act and the Commonwealth’s Re-Employment Assistance program as well as other specific assigned programs. 
  • Function as the subject matter expert and primary facilitator for the Career Center Seminar, to include orienting all new members to the Career Center and answering questions about services available through an array of Federal and State programs.  The Workshop Coordinator will facilitate the completion of individualized seminars in a self-paced computer-based format as needed.
  • Act as the primary facilitator of workshops for jobseekers and employers and provide quality assurance for workshops instructed by other staff.
  • Generate workshop status reports for management.
  • Design and maintain quality assurance processes and standards to ensure assigned projects and programs meet performance benchmarks. Quality assurance should include:
    • Perform needs assessment/gap analysis for training needs on a semi-annual basis, to include a full review of established trainings and their currency/relevance.
    • Establish training goals and define success, based on benchmarks for each project/program.
    • Develop original high-quality success-based curriculum materials, both individually and in collaboration with other team members, based on best practices and in response to current needs using mixed methods as appropriate (PowerPoint, audio-visual, Zoom, webinars, etc.). The format may be lecture, lab, seminar, or small group discussion.
    • Facilitate management and/or peer review of all content and delivery methods for feedback and improvement.
    • Conduct pilot training, inviting and implementing constructive feedback as appropriate.
    • Conduct/deliver training programs.
    • Review participant feedback forms to inform future improvement of materials, resources and methods.
    • Report to the management team on trends.
    • Make adjustments and take corrective action. 
  • Develop relationships with local human resources professionals within various industries and conduct market research to continually understand industry training and professional development needs, hiring trends, and job candidate behavioral changes.   
  • Train staff in workshop instruction, both for content and general facilitation/teaching methods. Develop the capacity to ensure sufficient staff are available to conduct workshops and function backup instructors when necessary.
  • Develop, maintain, and disseminate (with the assistance of the Operations Specialist and in consultation with the Management team) the monthly workshop calendar. Maintain the schedule of staff trainers for workshops delivered by the Career Center.
  • Coordinate with partnering agencies, to include community colleges, local services (medical, financial), Small Business Administration, who wish to provide workshops at the Career Center. 
  • Complete training in the Department of Career Services MOSES database and gain facility with its use, as well as Department of Unemployment Assistance level 1 training.
  • Ensure customers with disabilities/ADA accommodations receive the accommodations they need.  Ensure staff providing workshops are trained on the available accommodations at the Center.
  • Responsible for the generation, copying, and distribution of required workshop materials.
  • Responsible for the audit-ready maintenance of workshop completion metrics and data in the state MOSES system.
  • Perform quality assurance on overall workshop data entry and inform the management team of discrepancies or deficiencies.


Other Functions

  • Cross-train and provide coverage for other MassHire team members on an occasional basis when needed.
  • Participate in all MassHire and UMDI initiatives as required.
  • Perform other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelors’ degree; degree requirement may be waived in lieu of five years of demonstrated, proven ability and experience in Workforce Development related workshop instruction or small group presentation.
  • Experience with curriculum / workshop development
  • Experience with small group instruction
  • Demonstrated ability in the following areas:
    • Ability to work independently and as part of a team.
    • Knowledge of workforce development and training techniques.
    • Excellent verbal and written English language communication skills.
    • Strong organizational skills.
    • Solid computer skills (Word, Excel, Power Point, Zoom, Docusign, and Outlook)
  • Aptitude to be trained and learn the MOSES database
  • Ability to transport supplies up to 20 pounds.


Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Ability to speak, read, and write in other additional languages preferred.  Languages preferred include but are not limited to: Spanish, Cape Verdean, Haitian/Creole, and Portuguese.
  • Broad knowledge of a wide array of Federal and state programs as well as the operations of the Career Center and partnering agencies. 
  • Experience in assessing workshops and making programmatic/curriculum decisions based on qualitative and quantitative data.
  • Knowledge of the program requirements of the Workforce Innovation and Opportunity Act and other Federal and State programs.


Physical Demands/Working Conditions

  • Multiple hours in stationary position using office equipment and computers.  Workshop instruction is often in a standing position in a small group (less than 30 people) setting.
  • Environment is a busy, collegial office area resulting in multiple interruptions and requests for assistance.
  • The physical/mental demands and work environment factors described are representative of those that must be met by an employee to successfully perform the essential functions of this job.


Additional Details

This position is funded by grants and contracts, and is contingent upon funding. This is a full time benefited position. No relocation assistance provided.


Work Schedule

Standard full-time work schedule consisting of five, eight-hour days and forty hours each work week.  Work performed may require a change in availability at specific times, to accommodate for variations in work demands.  Ability to work flexible hours with some evening and possibility weekend hours.


Salary Information

PSU Level: 26

Salary Chart


Special Instructions to Applicants

 Along with your application, please submit a resume, cover letter, and contact information for three professional references by September 24, 2021.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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Applications close: Eastern Daylight Time

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