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Work type: Staff Full Time
Location: UMass Amherst
Department: Building Maintenance
Categories: Facilities/Grounds

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.


Job Summary

Provides excellent customer service while acting as the first responder for all maintenance calls for Metasys Building Automation Systems alarms, temperature (too hot/too cold) calls, and calls involving emergency and routine repairs (as allowed by existing codes) involving plumbing, electrical, elevator entrapments and failures, heat and cooling systems, security hardware, locks and life safety equipment failures. Calls also involve fire alarms, sprinkler activation, and custodial calls that present a health or safety risk. Performs corrective actions to trouble calls and alarms or determines that a specialized tradesperson or service contractor is required to make necessary repairs. Performs scheduled maintenance tasks as required or as assigned. Coordinates the actions of personnel called to resolve emergency situations. 


Essential Functions

  • Works on assigned shift and participates in building system repair, maintenance, and upkeep. May functionally supervise employees of lower grade to handle maintenance tasks as assigned to State buildings and building appurtenances, such as heating and ventilating equipment, including HVAC control systems, pumps, air compressors, domestic water systems, electric motors and appliances, fan units, fume hoods (exhaust and supply), and disposal systems.
  • Responds to emergency calls. Analyzes problem/failure and overall conditions. Performs any necessary on-the-spot repairs, adjustments, and/or replacement of needed and available parts to return the equipment or room to regular use. Determines when a specialized tradesperson or service contractor is required to perform necessary repairs. Consults with Institutional Maintenance Foreman or Maintenance Manager on call as necessary. Communicates with customers related to the repairs.
  • Responds to or assists Maintainer I on shift to handle custodial calls received. These calls involve concerns that present a health and safety hazard, including securing the scene in the event of need for the cleanup of bodily fluids, major floods, broken glass, and exterior ice and snow conditions. Requests the call back of custodial or grounds maintenance staff as needed. Consults with Institutional Maintenance Foreman or Maintenance Manager on call as necessary.
  • Responds to and resets alarms (fire alarm panels, security, high water alarms, etc.). These calls may include, but are not limited to, failure in electric, control systems alarms, pneumatic, plumbing, and mechanical systems, and/or components or related equipment. Uses Metasys to monitor controlled buildings for abnormal temperatures or conditions of operation that could be harmful to the building or occupants.
  • Responds to and resets card access alarms, ensuring equipment is functioning properly and that the building is secure. Requests specialized licensed tradesperson for repairs of non-functioning equipment. In the event of non-functioning equipment that presents an immediate security risk, consults with Institutional Maintenance Foreman or Maintenance Manager on call as necessary.
  • Maintains log of all off-shift calls and maintains maintenance records. Must maintain accurate daily shift log detailing “as found” and “as left” conditions of all service calls received. This includes daily log entries of abnormal conditions found during the shift.
  • Requests materials, tools, and equipment to support off shift repairs performed by incumbent or by specialized tradesperson or service contractor.
  • Maintains the security of the campus and related areas by maintaining a key ring to access buildings for maintenance and emergency access. Follows Security Identification Policy when allowing access to University properties. Follows protocols in providing access to locked spaces to residents, emergency responders, service personnel, or service contractors as needed in consultation with the Solution Center/Operation Center.
  • Works cooperatively with Residential Life, Environmental Health & Safety, University of Massachusetts Police Department, Amherst Fire Department, other campus partners, and outside vendors to respond to emergencies occurring in University properties.
  • Performs scheduled routine checks of problems such as: emptying buckets or pumping areas under roof leaks or pipe leaks; checking certain equipment during assigned shifts for proper operation; locking/unlocking doors, bollards, and gates; logging space temperatures seasonally as needed, including monitoring freeze stats of unoccupied facilities during winter periods.
  • Operates equipment used in repair and maintenance work, such as electric drills, electric saws, custodial equipment, hammer drills, hand tools, and other tools used in maintenance repairs. Maintains equipment in good condition.
  • Operates motor vehicle to drive to various campus buildings and work sites.


Other Functions

  • Performs other duties as assigned.


Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Excellent general knowledge of repair, maintenance, and upkeep of various building systems. Working knowledge of electrical systems.
  • Three (3) years’ full-time or equivalent part-time work experience and demonstrated competence in the HVAC, electrical, plumbing trades, or related trades.
  • Knowledge, skill, and ability to access, operate, and monitor the Metasys Building Automation System.
  • Ability to make on-the-spot decisions and to analyze and solve maintenance and repair problems promptly and properly.
  • Ability to handle emergency situations, such as power outages, floods, loss of other utilities, etc.
  • Mechanical knowledge of the methods, practices, and techniques of maintenance and repair of building appurtenances, including the use and operation of related tools and equipment.
  • Demonstrated trustworthiness and sound practical judgment to make decisions relative to campus safety and security.
  • Ability to understand and to follow oral and written instructions.
  • Ability to maintain accurate logs and records, to request materials and equipment, and to use personal computing devices, such as laptop computer, tablet, and/or smart phones. Ability to use the University’s voice mail system to carry out all calls to off-shift personnel.
  • Ability to provide excellent customer service and to communicate appropriately with customers, other University personnel, public service agencies, and service contractors. Ability to work appropriately within Residential Communities in a student living environment.


Physical Demands/Working Conditions

Ability to perform manual labor for extended periods and under varying climatic conditions.


Additional Details

QUALIFICATIONS ACQUIRED ON JOB (list knowledges, skills, abilities)

  • Metasys Operator Certification required within six (6) months of hire.
  • Complete sixteen (16) hours Asbestos Awareness Training Certificate from the University Environmental Health & Safety (EH&S) within six (6) months of hire.
  • Knowledge of the policies, procedures, specifications, standards, and guidelines governing the activities of the assigned unit.
  • Knowledge of the laws, codes, rules, and regulations governing assigned unit activities, including residential properties.
  • Develop a thorough knowledge of University policies and procedures, including Solution Center/Operation Center and voice mail procedures for timely response to emergencies and other University-related problems.
  • Knowledge of equipment, materials, and resources to complete work and to make timely on-the-spot repairs.
  • Knowledge of the principles, methods, and techniques of customer service.
  • Knowledge of the proper procedures for the cleanup and disposal of blood and bodily fluids.


Receives supervision from Institutional Maintenance Foreman and/or other employee of a higher grade who provides training and instruction and reviews performance through written and verbal reports for compliance with procedures, codes, laws, rules, and regulations. On occasion, may receive functional supervision from other employees as appropriate for directed activities in support of University operations.


Work Schedule

Tues-Sat, 3PM-11PM


Salary Information

Grade 16 Special Recruitment Rate step 6


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

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