Careers at UMass Amherst

• Manages a diverse caseload of University students and campus visitors with a range of disabilities and accommodation requirements.  
• Serves as the primary contact for students and relevant campus stakeholders. 
• Interprets medical, psychological, and/or educational documentation to determine appropriate accommodation eligibility. 
• Identifies and provides developmentally appropriate support, advocacy, counseling, and referrals for a range of academic, professional, social, psychological, and medical concerns. 
• Evaluates and prioritizes case management demands. 
• Maintains contact notes, collects work output data, generates notifications of accommodation eligibility and produces performance reports. 
• Responsible for clear and timely communication via email, letters, memos, and telephone. 
• Supports the general operation of Disability Services and the promotion of broad disability awareness, access, and inclusivity.  
• Interprets and communicates relevant disability legislation and University policies and procedures to students, employees, instructors, faculty, and management. 
• Exercises sound professional and ethical judgment to informally resolve questions and concerns pertaining to accommodations, modifications, and related disability matters.  
• Represents Disability Services at University and departmental events, including but not limited to open house events, new student orientation, transitions resource fairs and commencement. 
• Develops and maintains effective working relationships within the work environment and with the campus community.  
• Provides University stakeholders and campus community with appropriate accommodation services. 
• Actively promotes a collaborative and supportive work environment with a commitment to the principles of social justice and inclusivity. 

Other Functions

• Performs related duties as assigned or required. Understands responsibilities with respect to Title IX, Clery and other compliance requirements.  
• Demonstrates capacity, skill, and willingness to engage students and contribute to student success.  
• Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.  
• Contributes toward creating a positive and respectful workplace. Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.  

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree. 
• More than three (3) years’ relevant experience. 
• Working knowledge of the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, the Fair Housing Act, and/or other relevant federal, state, and local laws as applied to the higher education context. 
• Demonstrated experience working effectively with diverse populations across types of disabilities, race, class, gender, sexuality, age and religion. 
• Understanding characteristics and accommodation requirements of people with diverse disabilities, with a focus on full engagement in campus life. 

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Experience working in education, student affairs, human services, special education, disability studies, rehabilitation, social work, or counseling. 

Physical Demands/Working Conditions

• Typical office environment. 
• Ability to travel for job-related purposes. 

Work Schedule

• Monday – Friday, 8:30am-5:00pm.
• May be required to work some nights and weekends. 

Salary Information

Level 26

PSU Hiring Ranges

Special Instructions to Applicants

Upload your resume, along with your completed application. Our team will check references at the final stage of the interview process. Please be prepared to provide contact information for at least three (3) professional references. This position will remain open until filled or the advertised closing date, whichever occurs first. Early submissions are recommended.