Title: Departmental Assistant - Patient Services Assistant

Executive Area: Administration and Finance

College/School/MBU: Direct Medical Care

Department: Medical Services

Work Location: Amherst

Schedule: part time

Work Arrangement: Onsite

Job Summary

The UHS Patient Services Assistant accurately processes enrollments and waivers, as well as verifies eligibility electronically via multi-payer systems to ensure the facility will be reimbursed for the services performed. This position enters and updates patient information in the practice manager in a timely manner and with a high degree of accuracy. Other responsibilities include collection of copays, fee-for-service payments, and windows payments.

Essential Functions

Verifies eligibility for enrollment and third-party insurance used to waive out of the SHBP by verifying insurance electronically via multi-payer systems and entering or updating information in the practice manager in a timely manner.

Collaborates with the Billing department for maximizing reimbursement of services provided.

Demonstrates current knowledge of commercial insurances and requirements of plans accepted at UHS.

Extracts waiver files from the SHBP website daily during the open waiver and enrollment period each semester.

Updates the practice management system with SHBP dates of enrollment. Upon approval creates charts for each family member in the practice management system.

Collects copays, co-insurance, deductibles, and fee-for-services payments and posts windows payments and online credit card payments into the medical system.

Provides coverage to multiple different clinics run at UHS or across campus, including but not limited to Flu clinics, COVID vaccine and testing clinics.

Maintains patient confidentiality utilizing current HIPAA guidelines.

Provides administrative support to Supervisor of Patient Services.

Other Functions

Performs other duties as assigned.

Minimum Qualifications

At least 1 year of work experience in an office setting; an associate’s degree or higher can substitute for the required experience.

Prior experience in medical setting and customer service.

Prior experience with insurance administration, verification and benefit levels.

Strong computer, typing and oral communication skills including telephone etiquette, and experience working with Microsoft Excel or similar software.

Ability to understand and communicate detailed and complex health plan information to clientele, practice management and Electronic Health Records proficiency.

Excellent customer service skills and the ability to deescalate frontline customer service challenges.

Ability to perform data entry functions and numerical computations.

Additional Details

Qualifications Acquired on Job:

Ability to use and understand all aspects of the Medicat Management System.

Understanding of UHS policies and procedures.

Knowledge of UHS financial policies and procedures.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday through Friday; hours dependent on business needs.

Salary Information

Hourly Rate: 15.00 - 20.00/hr

Special Instructions for Applicants

Along with the application, please submit a resume.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.