Careers

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. 

Job Summary

The Clerk IV, Fiscal Services Coordinator, in the Institute for Applied Life Sciences (IALS) is responsible for all accounts receivable functions for the IALS Core Facilities including invoicing, collections, and applying payments, as well as assisting with onboarding customers.  In addition to these duties, the Fiscal Services Coordinator performs procurement-related functions and works on special projects as assigned by the Fiscal Services Manager and Director of Finance and Operations.

Essential Functions

• Performs monthly invoicing for IALS Core Facilities.  Addresses and processes invoicing disputes in a timely manner and interacts with faculty and facility users, both internal and external to the University, regarding disputes and funding adjustments.
• Intakes and deposits funds from external core facility users.  Posts recharges for internal billing. Ensures internal and external billing reconciliation is complete and accurate, reviewing general ledger accounts for accuracy.
• Addresses non-payments with external customers according to IALS and University policies. Works with Fiscal Services Manager on escalated collection efforts and recommends invoice write-offs.
• Maintains financial documents, records, transactions, and statements within University financial systems (e.g., Corum, Peoplesoft) to ensure conformance with established standards and to support financial reporting.
• Represents IALS and the Core Facilities in an appropriate manner, exercising a high level of discretion and professionalism.  Serves as the first point of contact for the accounting team, including managing e-mail and phone inquiries. Independently answers questions from both internal and external stakeholders and resolves concerns where possible, or directs inquiries to the appropriate person, location, or resource.
• Performs financial transactions in accordance with university policies and procedures, ensuring compliance and implementing internal controls to safeguard financial data and support audit readiness.
• Assists in preparing monthly reports for Core Facilities, including collections / AR aging tracking.
• Assists in the preparation of year-end financial statements and audit schedules.
• Prepares back-up documentation for journal entries related to revenue, receivables, and adjustments.

Other Functions

• Performs procurement-related duties, including processing human subject payments and purchase requisitions.
• Assists in creating payment sources and users accounts in Corum, and other data entry and/or clean-up as needed.
• Attends staff meetings and training sessions.
• Completes special projects assigned by the Fiscal Services Manager or Director of Finance & Operations.
• Serves in a back-up for Fiscal Specialist as needed.
• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• High school diploma and two (2) years of accounts receivable, B2B customer service, or similar experience. An associate’s degree or higher may be substituted for one (1) year of experience.
• Must have knowledge of service billing and soft collection principles and practices.
• Ability to exercise discretion and sound judgment in handling confidential information.
• Excellent interpersonal communication skills with the ability to interact effectively and create and maintain harmonious relationships with a diverse population of staff, faculty, students, and off-campus constituents. 
• Intermediate level of computer and data management skills, including Excel and Word.
• Must be able to understand, apply, and explain rules, regulations and policies/procedures, and financial documents related to duties.
• Ability to investigate a situation, seek out additional information and resolve discrepancies. Ability to think through problems, organize information, identify key factors and underlying causes to generate solutions.
• Extensive organizational skills and attention to detail with the ability to complete assignments in a timely manner, balancing the demands of concurrent and potentially competing projects.  

Physical Demands/Working Conditions

• Typical office environment.

Work Schedule

• Monday – Friday, 37.5 hours per week.

Salary Information

USA/MTA Non-Exempt, Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.