Careers at UMass Amherst

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. 

Job Summary

The Network Infrastructure Manager will lead the planning, implementation, and maintenance of robust network infrastructure to support the academic and administrative needs of our institution. This position will play a critical role in ensuring reliable connectivity, security, and scalability across campus, facilitating seamless communication and collaboration among students, faculty, and staff. 

Essential Functions

• Manages the implementation of campus-scale infrastructure deployments; travels to different work locations to perform and supervise project progress. 
• Collaborates with UMass IT local area network (LAN) and wide area network (WAN) teams, campus stakeholders, and partners to facilitate the installation and disconnection of campus fiber plant circuits and interconnections to and from data centers. 
• Oversees and forecasts operational usage of campus fiber optic cabling. 
• Administers the overall maintenance of Campus intermediate distribution frame (IDF) and main distribution frame (MDF) space power, cooling, and access control. 
• Coordinates with the Design and Construction Management team and campus partners to successfully deploy new and temporary infrastructure under the direction of the UMass IT project management teams. 
• Manages the routine deployment of networking code through network automation tools and command line interfaces as necessary. 
• Performs network maintenance activities to ensure the efficient operation of the campus networks, including physical relocation of equipment, software updates, and code changes. 
• Supervises and schedule work performed by IT networking student employees, temporary staff, and contractors. 

Other Functions

• Works to augment the Assistant director of Networking with additional oversight of the Network Operations team.  
• Performs other duties as assigned. 

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Associate’s degree and 7 years of experience in networking or installation of network-based hardware. 
• At least 3 years of experience managing employees. 
• Thorough knowledge of Juniper Networks and Juniper Mist Hardware including installation experience.  
• Experience leading and managing installation teams.  
• Valid driver’s license and the ability to travel between campus locations. 
• Ability to use power tools to demonstrate and perform installations. 

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Hold or obtain within 2 years a BISCI RCDD certification.  

Physical Demands/Working Conditions

• Balancing, carrying, pulling/pushing, standing, bending, climbing, driving, reaching, sitting, twisting, and lifting. 
• Ability to occasionally lift up to 50lbs of equipment. 

Work Schedule

• Monday-Friday 8am – 4pm.
• Participates in team on-call rotation. 

Salary Information

Level 28

PSU Salary Ranges

Special Instructions to Applicants 

Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage, please be prepared to provide contact information for three (3) professional references. 

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.