Careers at UMass Amherst

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world. 

Job Summary

Under the general direction of the Assistant Director for Facility Operations, this position is responsible for the planning, management and supervision of facility operations and aquatics.  This includes personnel management and supervision of student employees working in the facility operations/aquatics area. Work with colleagues to manage a comprehensive collegiate recreation program and assist with the selection and delivery of recreation activities and student employment practices that contribute to student success and wellbeing.

Essential Functions

• Personnel Management: Select, hire, train, schedule, supervise, and evaluate student facility operations and aquatics staff.  Coordinate the development of learning outcomes associated with student employees. Provide leadership for student staff to enhance skills through continuing education, trainings, in-service meetings, workshops and conference attendance.
• Facility Management: Manage the day-to-day operations of recreation facilities that include the Recreation Center, Auxiliary facilities, and pools to ensure efficient and effective operation and maintenance.  This includes assisting with the purchase, repair, & replace equipment recommendations and schedules; working with internal & external vendors; assisting with locker rentals.
• Program Management: Assist in developing and evaluating policies and procedures for effective customer service; short and long-term planning strategies related to facility & program management; and risk management strategies and policies.
• Fiscal Management: Assist in the development and administration of facility operations budget.  Regularly report assessment and statistical data pertaining to operations, participation, & staff development.

Other Functions

• Perform related duties as assigned or required. Understand responsibilities with respect to Title IX, Clery and other compliance requirements.  
• Demonstrate capacity, skill, and willingness to engage students and contribute to student success.  
• Understand responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.  
• Contribute toward creating a positive and respectful workplace. Use access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosure to others.  

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor’s Degree with two (2) years of collegiate recreation full-time equivalent experience; or Master’s Degree with one (1) year of collegiate recreation full-time equivalent experience.
• Lifeguard certification from a nationally recognized agency.
• First aid/CPR/AED instructor certification obtained within one year of hire from a nationally recognized agency.
• Lifeguard instructor certification obtained within one year of hire from a nationally recognized agency.
• Ability to train and supervise student employees.
• Ability to plan and prepare presentations/training to diverse populations.
• Ability to demonstrate effective customer service skills, including, but not limited to, communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to recommend purchasing decisions based on independent research and judgement.
• Ability to prioritize and organize work assignments.
• Knowledge and ability to interpret industry standards, related to safety of participants, in a recreation facility setting as a risk manager.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Certification(s) from a nationally recognized agency:

• Lifeguard instructor certification.
• Water safety instructor certification.
• Pool operator or aquatic facility operations certification.
• First Aid/CPR/AED instructor certification.

Physical Demands/Working Conditions

• Typical Office and Recreation Center environment.

Work Schedule

• 37.5 hour per week position; must be available to work evenings and weekends.

Salary Information

Level 26

PSU Hiring Ranges

Special Instructions to Applicants

Upload your resume, along with your completed application. Our team will check references at the final stage of the interview process. Please be prepared to provide contact information for at least three (3) professional references. This position will remain open until filled or the advertised closing date, whichever occurs first. Early submissions are recommended.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.