About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Provides administrative and clerical support for the Campus Center/Student Union Facilities Services Department.  Performs day-to-day and complex clerical duties, some of which require a degree of confidentiality. Works independently with a moderate degree of decision-making responsibility.  Acts as functional supervisor over several student employees performing less complex clerical tasks.

Essential Functions

• Provides departmental administrative assistance, including customer service inquires and complaints, determining nature and severity of reported building issues and takes appropriate action, acts as liaison between the CC/SU Facilities Service department and other departments on campus.
• Maintains the Service Call Maintenance Management Program within department.  Assists department staff in access and use of program. Troubleshoots operating difficulties conferring with Information Systems department staff as required.
• Responsible for using the Service Call Maintenance Management Program for referring call-in work orders within Auxiliary Services and related departments dealing with building problems, information, etc. and either resolves the situation or forwards to the proper area.
• Receive and record into computer system and forward requests, work orders for repair maintenance and housekeeping services according to established procedures.
• Closes completed work orders and complies all relevant information to tabulate the cost of jobs and maintain accurate records.
• Monitors and operates department communication system.  
• Supervises and sets schedules for students working at the Campus Center Information Center
• Maintain a working knowledge of the Campus Center and Student Union, its physical structure, and properties in relation to the total Campus Center Complex operation.
• Train information desk clerks to have a working knowledge of the Campus Center complex rules, regulations, and general philosophy.
• Assist with the lock/key control program, processing orders, picking up and distributing keys and maintaining appropriate files.
• Process University Rotable Asset Program, as well as Auxiliary Services property loan activities.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• High School / Business School Diploma or equivalent experience in the clerical field.
• Must possess and maintain a high degree of interpersonal skills.
• Knowledge of office practices and procedures.
• Knowledge of standard office equipment and their application
• Ability to plan, organize, and supervise the work of reporting staff performing a variety of clerical functions.
• Ability to determine proper format and prepare operating and statistical tabulations and reports.
• Ability to establish and maintain harmonious working relationships with peers and the public.
• Ability to compose correspondence from verbal dictation.
• Ability to provide on-the-job training to assigned employees.
• Ability to use computer software for word processing, spreadsheets, and other tasks that may be assigned.

Physical Demands/Working Conditions

Typical office environment.

Work Schedule

Monday – Friday 2:00pm-10:00pm

Salary Information

USA/MTA Grade 11

Special Instructions to Applicants

In addition to the online application please provide resume contact information for (3) professional references.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.