About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate, and professional degrees. The University sits on 1,450-acres in the scenic Pioneer Valley of Western Massachusetts and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

The Charge RN Team Supervisor is responsible for the day-to-day supervision and coordination of the Walk In Clinic to best meet the needs of patients at University Health Services (UHS).

Essential Functions

• Supervises overall operations of the clinic RN’s, including staff scheduling.
• Collaborates with other Clinic Supervisors and UHS Leadership on issues of staffing, scheduling and other clinic issues.
• Ensures that policies, systems, procedures, standards, and guidelines are communicated to all staff.
• Directly supervises LPN's and RN's. Orients, evaluates, schedules, and assigns RN staff to various clinic duties and locations. Requests positions, interviews, and participates in the hiring of new staff in collaboration with the Clinical RN Manager.
• Acts in the role of patient advocate.
• Researches and addresses patient complaints. Serves as liaison between patients, providers, and other health services departments.
• Participates in regularly scheduled nursing meetings, task forces and committees. Participates in programs of quality assurance, peer review and continuing education.
• Provides direct patient care to patients including education and triage. Assists with medical exams and procedures as needed. Assists patients with follow-up care and outside referrals.
• Participates in RN clinical rotation.
• Maintains working knowledge of emergency equipment. Responsible for equipment and supplies in the outpatient clinic area, reporting and following up on repairs and replacement equipment.
• Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a multicultural environment.

Other Functions

Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Bachelor's degree and five (5) years of progressively responsible nursing experience, including 2 years of supervisory responsibility. A graduate degree of an accredited BSN degree program or extensive relevant education may be substituted for part or all the bachelor’s degree.
• Must hold a current license to practice professional nursing in the Commonwealth of Massachusetts.
• Certified in basic CPR, annually renewed.
• Ability to lift and transfer patients.

Physical Demands/Working Conditions

Typical Walk-In Health Care Clinic Environment and Activity. Employee will lift and transfer patients as needs dictate. 

Work Schedule

• Full time Monday - Friday, 8:30am - 5:00 pm. 
• Works evenings, weekends & holidays as business needs dictate. 

Salary Information

Level 30

PSU Hiring Ranges

Special Instructions to Applicants

Along with application, please submit a resume, cover letter, and contact information for three (3) professional references. The search will remain open until filled.

UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.